Owners have reported 21 crashes, 5 fires and 11 injuries to NHTSA for the 2020 Jeep Grand Cherokee. These are unverified owner reports, not confirmed defect rates.
Owner complaints50
ELECTRICAL SYSTEM
Owners of the 2020 Jeep Grand Cherokee frequently report issues with the vehicle's electrical system, particularly involving the Uconnect touchscreen display. Common symptoms include screen delamination, leading to "phantom" touches, unresponsive controls, and malfunctioning navigation and backup camera systems. These problems often occur around 50,000 to 60,000 miles and can create safety hazards, as the backup camera may freeze or display inaccurate images. Additionally, some complaints involve key fob failures and unexplained vehicle shutdowns while driving. Three reports mention crashes potentially linked to electrical malfunctions, highlighting safety implications for prospective buyers.
Severity signals: 3 crash, 0 fire, 0 injury reports
Owner complaints34
POWER TRAIN
Owners of the 2020 Jeep Grand Cherokee frequently report issues with the transmission system, including slipping, failure to shift, and unexpected engagement in neutral, particularly around 30,000 to 88,000 miles. Common symptoms include the check engine light activation, hard shifting, and the vehicle stalling or losing power unexpectedly. Some complaints also involve the vehicle cutting off while driving, with one incident leading to a fire and another involving a crash, highlighting potential safety risks. These patterns suggest recurring transmission problems that may lead to costly repairs and safety concerns, which prospective buyers should consider.
Severity signals: 2 crash, 2 fire, 1 injury reports
Owner complaints33
UNKNOWN OR OTHER
Owners of the 2020 Jeep Grand Cherokee frequently report issues with the delamination of the touchscreen, affecting navigation, radio, and climate control functions. This delamination often leads to reduced visibility and erratic touchscreen behavior, with some reports noting the problem worsening rapidly over time. Additionally, several owners describe the sunroof shattering unexpectedly while driving, posing a potential safety risk from flying glass. Some complaints also mention the vehicle stalling due to inaccurate fuel gauge readings, which can cause unexpected shutdowns even when the gauge indicates sufficient fuel. These issues are reported across various mileage ranges, with no specific timeline emerging from the complaints. Safety implications include potential injuries from shattered glass and the risk of accidents due to vehicle stalling.
Severity signals: 1 crash, 2 fire, 1 injury reports
Owner complaints23
ENGINE
Owners report that the 2020 Jeep Grand Cherokee frequently experiences engine issues, with common problems including misfires, rough idling, and stalling. Multiple complaints highlight camshaft and rocker wear, often leading to engine misfires and, in some cases, complete engine replacement. Symptoms such as check engine lights, oil leaks, and loss of power typically emerge around 50,000 to 115,000 miles. Safety concerns are noted, including engine stalls at highway speeds and one reported fire originating from the right side of the engine. Prospective buyers should be aware of these issues, particularly the potential for significant repair costs and safety risks.
Severity signals: 0 crash, 1 fire, 0 injury reports
Owner complaints13
STEERING
Owners report several steering-related issues with the 2020 Jeep Grand Cherokee, notably power steering failures and steering pulling to one side. Complaints frequently mention the power steering cutting in and out, sometimes accompanied by warning messages like "POWER STEERING UNAVAILABLE SERVICE REQUIRED," and some describe the steering wheel pulling to the right, necessitating multiple alignments. These issues often arise around 25,000 to 28,000 miles, with some owners experiencing problems shortly after purchase. Safety implications are significant, with one report of a crash due to loss of steering control and multiple accounts of near-misses. Prospective buyers should be aware of these steering concerns, as they may require costly repairs and pose potential safety risks.
Severity signals: 1 crash, 0 fire, 0 injury reports
Owner complaints9
AIR BAGS
Owners of the 2020 Jeep Grand Cherokee frequently report issues with air bag deployment during crashes, with multiple complaints indicating that air bags failed to deploy in significant frontal collisions. Symptoms described include no air bag activation despite severe impacts, resulting in injuries such as head trauma and rib fractures. Complaints often occur at varying mileage, with some vehicles having as few as 16,273 miles and others around 70,000 miles. These incidents often involve crashes, with eight out of nine complaints mentioning collisions and nine injuries reported. Potential buyers should be aware of these reported air bag deployment failures, which may pose safety risks in the event of an accident.
Severity signals: 8 crash, 0 fire, 9 injury reports
Owner complaints7
VEHICLE SPEED CONTROL
Owners report issues with the 2020 Jeep Grand Cherokee's vehicle speed control, including unintended acceleration and cruise control malfunctions. Unintended acceleration is frequently described, sometimes leading to crashes, with vehicles accelerating despite braking attempts. These incidents occur at various mileages, from as low as 500 miles to over 64,000 miles. Several complaints involve the cruise control system, where pressing the "+" button causes rapid speed increases, described as functioning differently from previous models. Safety implications are significant, with four reports involving crashes, highlighting potential risks for loss of control.
Severity signals: 4 crash, 0 fire, 0 injury reports
Owner complaints5
FUEL/PROPULSION SYSTEM
Owners of the 2020 Jeep Grand Cherokee frequently report issues with the fuel system, particularly involving the fuel pump. Complaints commonly describe the vehicle failing to start on the first attempt, requiring a second try before the engine turns over. Some owners indicate that replacing the fuel pumps resolves this issue, though it is noted to be costly. Additionally, one report highlights a malfunctioning fuel sending unit, leading to inaccurate fuel gauge readings, which could potentially result in running out of gas unexpectedly. Another owner reports difficulties when refueling, with the pump prematurely shutting off, causing fuel spills. While no crashes or fires are mentioned, these issues may pose inconveniences and potential safety concerns. These problems are reported even with low mileage, such as under 100 miles, and continue as mileage increases.
Owner complaints5
ENGINE AND ENGINE COOLING
Owners of the 2020 Jeep Grand Cherokee frequently report engine misfires and abnormal vibrations, often accompanied by warning lights and overheating issues. Symptoms include white smoke from the exhaust, loss of power, and audible warnings of overheating. These issues typically arise between 14,787 and 90,000 miles. Some complaints describe severe engine damage, such as camshaft wear and coolant intrusion, leading to engine replacement. Additionally, a few reports mention electrical issues related to water damage affecting the engine control module, resulting in stalling and multiple error codes. No crashes or fires are reported, but the loss of power and stalling could pose safety risks.
Owner complaints3
SERVICE BRAKES
Owners report multiple issues with the service brakes of the 2020 Jeep Grand Cherokee, primarily involving ABS module failures and brake malfunctions. Complaints frequently mention ABS module replacements at low mileages, with one owner detailing three replacements over four years, affecting vehicle start-up. Additionally, two reports involve crashes, with one owner describing a brake lock-up leading to a rollover, while another owner reports unexpected acceleration upon braking, resulting in a collision. These incidents occur across a wide range of mileages, from as low as 7,713 miles to over 26,543 miles. The described brake failures and associated crashes indicate significant safety implications, including the potential for loss of control.
Severity signals: 2 crash, 0 fire, 0 injury reports
