The 2020 Ram Promaster has good reliability. There are 7 recalls and 34 owner complaints on file for the 2020 RAM Promaster. Severity signals include 2 crash-related complaints. The most commonly reported problem areas are: Unknown Or Other (6), Power Train (6), Electrical System (5).
Promaster reliability snapshot
62/100
Latest model-year reliability score
2.0/5
RepairPal rating (overall)
Data sourced from Auto Reliability Index, aggregating NHTSA recalls, owner complaints, and RepairPal repair-cost records.
Used-car research
Research the Ram Promaster before checking the VIN
Compare model years, recurring problems, safety campaigns and market value first. Then use the VIN to verify the history of the individual car.
Owner-reported problem categories from NHTSA complaint filings. Counts reflect complaints per category for the most-recent model year on file.
Unknown Or Other6
Power Train6
Electrical System5
Engine And Engine Cooling3
Steering3
Back Over Prevention2
Pre-purchase inspection checklist for the 2020 Ram Promaster
Hands-on checks distilled from real NHTSA complaint patterns and recall histories. Bring this list to a test drive or mechanic inspection.
☐Check for transmission hard shifting or failure to engage gears
☐Inspect for engine cooling fan running when vehicle is off
☐Test rearview camera for inverted or blank screen
☐Verify window switch operation for proper up/down function
☐Ensure steering wheel returns to center after turns
☐Inspect seat belts for proper operation and anchoring
What owners reported
2020 Ram Promaster owner complaints in detail
Owners have reported 2 crashes and 2 injuries to NHTSA for the 2020 Ram Promaster. These are unverified owner reports, not confirmed defect rates.
Owner complaints6
UNKNOWN OR OTHER
Owners of the 2020 Ram Promaster frequently report issues with the rearview camera, which often malfunctions by displaying a blank screen or inverted image, severely impacting visibility when reversing. Complaints also describe a problem with the vehicle's cooling system, where a failed fan module leads to engine overheating and subsequent engine damage, with one owner noting the issue occurred shortly after purchase. Additionally, there are reports of the vehicle's awning deploying unexpectedly while driving, and Bluetooth connectivity issues that require driver intervention, potentially creating unsafe driving conditions. These issues are noted at various mileage ranges and can pose significant safety risks, especially when they occur on busy roadways.
Owner complaints6
POWER TRAIN
Owners of the 2020 Ram Promaster frequently report issues related to the transmission, with common symptoms including failure to engage gears properly and unexpected downshifting. Complaints often describe hard shifting into gears, particularly from a standstill, and a persistent problem even after transmission replacement attempts. Several owners mention experiencing these issues at mileages ranging from approximately 64,000 to 95,000 miles. Safety concerns are noted, such as loss of traction and control, especially in snowy conditions, due to unwanted downshifting and engine braking. Potential buyers should be aware of these transmission-related concerns and the associated safety implications.
Owner complaints5
ELECTRICAL SYSTEM
Owners report several issues with the 2020 Ram Promaster's electrical system, notably involving the fuse box, window switches, and backup camera. Complaints frequently mention repeated occurrences of a melted fuse box, with one incident leading to a fire. Window switch malfunctions are described, including instances where the window raises instead of lowering, posing a potential safety hazard. Backup camera issues are also common, with reports of image flipping or intermittent failure, impacting rear visibility. These problems are noted across various timelines, with some owners experiencing recurring failures despite multiple repair attempts. Safety implications include fire risk and compromised visibility, which are significant for potential buyers to consider.
Owner complaints3
ENGINE AND ENGINE COOLING
Owners of the 2020 Ram Promaster report issues primarily related to engine cooling and transmission. A common problem involves the engine cooling fan continuing to run even when the vehicle is off, often linked to failures in the wiring harness, fuse box, and cooling fan module. Complaints frequently mention the transmission unexpectedly downshifting, jerking, and failing to function, particularly in reverse, often accompanied by a check engine light. These issues are reported at mileages ranging from approximately 65,000 to 137,000 miles. Additionally, owners note delays in recall repairs due to unavailable parts, affecting the vehicle's operational reliability. Safety implications include potential loss of control due to transmission malfunctions, although no crashes or fires are reported.
Owner complaints3
STEERING
Owners report persistent steering issues with the 2020 Ram ProMaster, specifically noting that the steering wheel does not return to its original position after being fully turned to the left or right, requiring manual assistance. This symptom is described as a potential accident risk, especially during turns under 90 degrees or U-turns. Complaints frequently mention the vehicle being inoperable for extended periods, with one vehicle reported to be out of service for over a year due to various mechanical failures. Safety implications are highlighted by owners, who express concern over the steering defect posing a serious road safety risk. These issues are often noted alongside other mechanical problems, such as transmission failures, suggesting a pattern of recurring mechanical defects.
Owner complaints2
BACK OVER PREVENTION
Owners of the 2020 Ram Promaster report issues with the rearview camera, specifically noting that the image may appear inverted or black while reversing. These complaints indicate that the problem persists due to unavailability of parts for a recall repair, with one owner experiencing the issue at approximately 110,000 miles. The failure of the rearview camera to display correctly could affect the driver's ability to safely maneuver the vehicle in reverse, although no accidents or injuries are reported in these complaints. Potential buyers should be aware of this recurring issue and the associated delay in obtaining the necessary repair parts.
Owner complaints2
SEAT BELTS
Owners of the 2020 Ram Promaster report issues with the seat belts, specifically noting that seat belt anchors for car seats are missing and second-row seat belts remain locked and inoperable. These problems prevent the use of seat belts, which owners describe as a significant safety issue. The complaints do not specify mileage or timelines, so potential buyers should be aware of these seat belt issues regardless of vehicle age or usage. Safety implications are noted, as the inability to use seat belts can compromise passenger safety.
2020 Promaster recalls (7)
Every NHTSA safety recall logged against the 2020 Promaster. A VIN check confirms whether any recall remains unrepaired on a specific vehicle.
AIR BAGSNHTSA 20V374000Jun 25, 2020
Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Consequence: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Remedy
FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
EXTERIOR LIGHTINGNHTSA 21V728000Sep 21, 2021
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
Remedy
Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
SERVICE BRAKES, HYDRAULICNHTSA 21V147000Mar 9, 2021
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Consequence: The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
Remedy
FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
ENGINE AND ENGINE COOLINGNHTSA 25V720000Oct 23, 2025
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Consequence: Electrical circuits that overheat increase the risk of a fire.
Remedy
Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January and March 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
BACK OVER PREVENTIONNHTSA 25V552000Aug 26, 2025
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Consequence: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
POWER TRAINNHTSA 23V301000Apr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Consequence: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Remedy
Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
2020 Ram Promaster on the road
50,553 2020 Ram Promaster units were sold new in the US — a key signal for the size of today's used-market inventory.
How the 2020 Ram Promaster stacks up against rivals
The most-shopped alternatives in the same segment. Each link opens a side-by-side reliability and cost comparison.
The 2020 Ram Promaster demonstrates moderate reliability, with a score slightly below the segment average. Complaints are distributed across various systems, notably in power train and electrical issues, suggesting a lack of concentration in any single area. This distribution indicates that potential problems could arise in multiple components, rather than being isolated to one critical system.
The recall count is elevated, reflecting a higher frequency of manufacturer-acknowledged issues compared to its peers. This, combined with the diverse complaint categories, points to a vehicle that may require more attention to maintain reliability over time.
In summary, the 2020 Ram Promaster presents an elevated reliability risk, warranting careful consideration for those prioritizing long-term dependability.
What you get in a 2020 Ram ProMaster report
✓Available title brand history
✓Odometer readings & rollback detection
✓Accident & damage records
✓Auction sales with photos
✓Open safety recalls
✓Theft & stolen vehicle check
Check a 2020 Ram ProMaster now
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2020 Ram ProMaster — Frequently asked questions
Is the 2020 Ram ProMaster reliable?
The 2020 Ram Promaster demonstrates moderate reliability, with a score slightly below the segment average. Complaints are distributed across various systems, notably in power train and electrical issues, suggesting a lack of concentration in any single area. This distribution indicates that potential problems could arise in multiple components, rather than being isolated to one critical system.
How many recalls does the 2020 Ram ProMaster have?
7 NHTSA safety recalls have been issued for the 2020 Ram ProMaster. A VIN check confirms whether any remain unrepaired on a specific vehicle.
What are the most common 2020 Ram ProMaster problems?
The most-reported 2020 Ram ProMaster problem areas are: Unknown Or Other (6), Power Train (6), Electrical System (5).
Should I run a VIN check on a 2020 Ram ProMaster?
Yes. A VIN report verifies title brands, odometer history, accident records, and recall completion on a specific 2020 Ram ProMaster, complementing the model-year reliability data on this page.
