Owners have reported 3 crashes and 2 injuries to NHTSA for the 2019 Ram Promaster. These are unverified owner reports, not confirmed defect rates.
Owner complaints20
POWER TRAIN
Owners of the 2019 Ram Promaster frequently report powertrain issues, particularly related to transmission failures. Symptoms often include abnormal sounds, improper or delayed gear shifting, inability to maintain speed, and loss of motive power. Several complaints note these issues occurring at various mileage points, often around 50,000 to 108,000 miles, with some as early as 24,000 miles. Safety implications are significant, with several owners describing situations where the vehicle loses power unexpectedly, posing risks in traffic. Buyers should be aware that some reports involve unresolved recall-related repairs, with parts availability issues delaying corrective actions.
Owner complaints6
ENGINE AND ENGINE COOLING
Owners of the 2019 Ram Promaster frequently report issues related to an unresolved recall in the engine and engine cooling system. Common symptoms include abnormal electrical burning odors, loud radiator fan noises, and engine overheating, with one owner noting a temperature reading of approximately 226 degrees. Complaints often mention that parts for the recall repair are unavailable, leading to delays in addressing these issues. One report details a crash where the vehicle stalled and collided with a tree, indicating potential safety implications. These issues are observed at mileages ranging from 68,000 to 112,000, suggesting that potential buyers should be aware of these concerns, particularly in higher-mileage vehicles.
Severity signals: 1 crash, 0 fire, 0 injury reports
Owner complaints5
ELECTRICAL SYSTEM
Owners of the 2019 Ram Promaster report several electrical system issues, with the most common being dashboard failures where the display goes completely black. Another issue involves the speedometer ceasing to function. Additionally, some owners describe problems with the battery charging system, specifically with hydrogen sulfide outgassing during charging, which triggers CO alarms and is linked to improper equipment placement. Water intrusion into the engine compartment is also noted, leading to concerns about potential wiring malfunctions. While no direct safety incidents like crashes or fires are reported, these electrical issues could affect vehicle operation. These complaints do not specify mileage ranges, but they indicate recurring problems that prospective buyers should consider.
Owner complaints5
ENGINE
Owners of the 2019 Ram Promaster frequently report issues related to coolant leaks and oil leaks. Coolant leaks are noted across a fleet of vehicles, with some leading to engine replacements due to overheating, sometimes without prior warning. Oil leaks at the oil cooler are reported by multiple owners, resulting in significant repair costs, with issues occurring around 17,000 miles. Additionally, an exposed oil pan is mentioned as being vulnerable to road debris, leading to engine damage when punctured. Safety implications are noted in instances of unintended acceleration while braking, accompanied by a 'Service Hill Holder' warning light. These issues collectively suggest potential reliability concerns for prospective buyers, especially in used models.
Owner complaints4
SERVICE BRAKES
Owners of the 2019 Ram Promaster frequently report issues with the vehicle's brake components. A common problem involves the brake pads' stainless steel shim detaching and damaging the brake rotor, potentially compromising braking effectiveness. Another reported issue is the emergency brake's internal failure, causing rear wheels to lock up and loss of vehicle control, particularly noted at low mileage around 19,400 miles. Additionally, some owners experience intermittent acceleration when braking, accompanied by a "HILL HOLDER - SEE SERVICE" warning on the dashboard, though this issue is difficult to replicate for diagnosis. These complaints suggest potential safety implications, including loss of control and dangerous braking situations, which prospective buyers should consider.
Owner complaints3
STEERING
Owners report issues with the steering system of the 2019 Ram Promaster, particularly involving chattering and noise during turns, both on hills and flat ground. A pattern emerges around 82,000 miles, where multiple components, including the braking system, exhibit failures, exacerbated by prior maintenance neglect. Complaints frequently mention the loss of power steering due to engine stalling caused by water leakage into the engine bay, affecting the crankshaft position sensor. These issues can lead to safety implications, such as loss of control while driving, and potential brake failure, especially if unresolved safety recalls are present. Buyers should be aware of these potential problems and verify maintenance and recall completion before purchase.
Owner complaints3
AIR BAGS
Owners of the 2019 Ram Promaster report issues with airbag deployment. One owner describes a failure of the airbags to deploy during a 40 to 50 mph frontal collision, resulting in two injuries. Another common issue is a recurring passenger airbag warning light and alarm, which one owner states persists despite multiple repair attempts, even after the warranty period. Additionally, an owner reports unintended deployment of both driver and passenger side airbags at approximately 3,000 miles after driving over a bump. These complaints indicate potential safety risks, including non-deployment in crashes and unwarranted deployment during normal driving.
Severity signals: 1 crash, 0 fire, 2 injury reports
Owner complaints3
UNKNOWN OR OTHER
Owners of the 2019 Ram Promaster report issues primarily related to the rear view camera and vehicle design. One complaint describes the rear view camera as flipping upside down without a known fix. Another owner reports difficulties in servicing recall-related repairs due to the vehicle's conversion into a motorhome, with dealerships lacking the necessary equipment and uncertainty about reimbursement for repairs by third-party mechanics. Additionally, a design concern is noted with the low placement of cup holders in the cab, which some owners feel requires drivers to divert their attention from the road, potentially increasing the risk of accidents. These issues are reported early in ownership, with one owner noticing a design concern immediately upon vehicle delivery.
Owner complaints2
STRUCTURE
Owners report issues with the structure of the 2019 Ram Promaster, specifically involving the spare tire and windows. One complaint describes the spare tire being inaccessible, requiring the dealer to cut the tire storage section to remove it, occurring around 20,000 miles. Another complaint details fixed windows detaching from the van, with no available repair guidance from dealers or the manufacturer, despite the vehicle being under warranty. This window issue poses a potential safety risk, as detached windows could injure passengers or cause accidents. These complaints highlight structural concerns that potential buyers should be aware of, particularly regarding the vehicle's spare tire accessibility and window security.
Owner complaints2
EQUIPMENT
Owners of the 2019 Ram Promaster frequently report issues with the Carefree motorized awning, with complaints describing unintended deployment while driving or when stationary. Typical symptoms include the awning self-deploying at highway speeds or after stopping, leading to parts shearing off and becoming projectiles, as well as damage to the vehicle's exterior. These incidents occur without warning and are not associated with a specific mileage range. The safety implications are significant, with potential risks to other drivers due to flying debris. Buyers should be aware of these reports, especially if the vehicle is equipped with a Carefree awning, as this issue is not consistently covered by recalls.
