2020 Mercedes-Benz Metris-Passenger-VAN VIN Check, Recalls & Reliability
The 2020 Mercedes-Benz Metris-Passenger-VAN has mixed reliability. There are 8 recalls and 7 owner complaints on file for the 2020 Mercedes-Benz Metris-Passenger-VAN. The most commonly reported problem areas are: Wheels (2), Steering (2), Electrical System (2).
Metris-Passenger-VAN reliability snapshot
Data sourced from Auto Reliability Index, aggregating NHTSA recalls, owner complaints, and RepairPal repair-cost records.
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Research the Mercedes-Benz Metris-Passenger-VAN before checking the VIN
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Most-reported 2020 Mercedes-Benz Metris-Passenger-VAN issues
Owner-reported problem categories from NHTSA complaint filings. Counts reflect complaints per category for the most-recent model year on file.
- Wheels2
- Steering2
- Electrical System2
- Unknown Or Other1
Pre-purchase inspection checklist for the 2020 Mercedes-Benz Metris-Passenger-VAN
Hands-on checks distilled from real NHTSA complaint patterns and recall histories. Bring this list to a test drive or mechanic inspection.
- Inspect tire condition and check for uneven wear patterns
- Verify alignment history and check for persistent alignment issues
- Test power steering functionality, especially after hitting bumps
- Check for any warning messages related to power steering on the dashboard
- Inspect rearview camera for proper installation and functionality
- Check for condensation or mold around the electrical control unit
2020 Metris-Passenger-VAN recalls (8)
Every NHTSA safety recall logged against the 2020 Metris-Passenger-VAN. A VIN check confirms whether any recall remains unrepaired on a specific vehicle.
- ELECTRICAL SYSTEMNHTSA 19V715000Oct 8, 2019
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Remedy
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
- SERVICE BRAKES, HYDRAULICNHTSA 20V729000Nov 24, 2020
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Consequence: The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
- ELECTRICAL SYSTEMNHTSA 21V055000Feb 5, 2021
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
- SERVICE BRAKES, HYDRAULICNHTSA 22V066000Feb 8, 2022
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
- FUEL SYSTEM, GASOLINENHTSA 22V134000Mar 8, 2022
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
- ELECTRICAL SYSTEM, COMMUNICATIONNHTSA 22V360000May 20, 2022
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
- EQUIPMENT, BACK OVER PREVENTIONNHTSA 25V463000Jul 11, 2025
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
- AIR BAGSNHTSA 26V070000Feb 6, 2026
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Consequence: An air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy
Dealers will install a cover on the air bag control unit, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed March 20, 2026. Additional letters will be sent once the final remedy is available, anticipated in April 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.
How the 2020 Mercedes-Benz Metris-Passenger-VAN stacks up against rivals
The most-shopped alternatives in the same segment. Each link opens a side-by-side reliability and cost comparison.
Reliability verdict for the 2020 Mercedes-Benz Metris-Passenger-VAN
The 2020 Mercedes-Benz Metris-Passenger-VAN presents an elevated reliability risk with a score of 54 out of 100. This figure suggests that its reliability is below average compared to typical expectations, although specific segment data is unavailable. The distribution of complaints indicates issues are not concentrated in a single area, affecting wheels, steering, and the electrical system equally. This spread suggests a lack of focus in quality control across various components.
The vehicle has been subject to eight recalls, which is considered an elevated number for a model in its fifth year of production. This level of recalls further underscores potential reliability concerns. Overall, the 2020 Metris-Passenger-VAN carries a higher risk profile, and potential buyers should be aware of its below-average reliability rating.
What you get in a 2020 Mercedes-Benz Metris-Passenger-VAN report
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2020 Mercedes-Benz Metris-Passenger-VAN — Frequently asked questions
Is the 2020 Mercedes-Benz Metris-Passenger-VAN reliable?
The 2020 Mercedes-Benz Metris-Passenger-VAN presents an elevated reliability risk with a score of 54 out of 100. This figure suggests that its reliability is below average compared to typical expectations, although specific segment data is unavailable. The distribution of complaints indicates issues are not concentrated in a single area, affecting wheels, steering, and the electrical system equally. This spread suggests a lack of focus in quality control across various components.
How many recalls does the 2020 Mercedes-Benz Metris-Passenger-VAN have?
8 NHTSA safety recalls have been issued for the 2020 Mercedes-Benz Metris-Passenger-VAN. A VIN check confirms whether any remain unrepaired on a specific vehicle.
What are the most common 2020 Mercedes-Benz Metris-Passenger-VAN problems?
The most-reported 2020 Mercedes-Benz Metris-Passenger-VAN problem areas are: Wheels (2), Steering (2), Electrical System (2).
Should I run a VIN check on a 2020 Mercedes-Benz Metris-Passenger-VAN?
Yes. A VIN report verifies title brands, odometer history, accident records, and recall completion on a specific 2020 Mercedes-Benz Metris-Passenger-VAN, complementing the model-year reliability data on this page.