Owners have reported 5 crashes and 7 injuries to NHTSA for the 2024 Mazda CX-5. These are unverified owner reports, not confirmed defect rates.
Owner complaints7
UNKNOWN OR OTHER
Owners of the 2024 Mazda CX-5 report several issues in the "unknown or other" category. A notable problem is the sunroof glass unexpectedly exploding while driving, as described by one owner who heard a loud noise and noticed wind entering the vehicle. Another common issue involves water intrusion in the trunk area, with two owners observing water spots and lines after rinsing the car. Additionally, some owners experience problems with the driver's door locking mechanism, which locks from the inside and cannot be opened without using the outside handle. There are also reports of the wireless charger overheating phones and the air-conditioning compressor shutting off at higher throttle positions, leading to uncomfortable cabin temperatures. These complaints do not mention specific mileage or timelines, nor do they report crashes, fires, or loss of control.
Owner complaints6
STRUCTURE
Owners report several structural issues with the 2024 Mazda CX-5, including a windshield that produces a clicking and rattling noise, which can be temporarily resolved by applying pressure from inside the vehicle. Another common complaint involves difficulty closing the driver's door when other doors and windows are shut. Additionally, one report highlights a significant safety concern where the door stop detent fails, causing doors to close unexpectedly and resulting in minor injuries. Some owners also mention water leakage into the right rear cargo area and a hood design that causes sunlight to glare into the driver's eyes. These issues are noted at low mileage, with one report indicating problems beginning at 100 miles.
Severity signals: 0 crash, 0 fire, 2 injury reports
Owner complaints6
SERVICE BRAKES
Owners of the 2024 Mazda CX-5 report several issues related to the service brakes. A notable pattern is the activation of automatic emergency braking in non-emergency situations, with one owner describing unexpected hard braking at low speeds without collision risk. Another common complaint involves a long and soft brake pedal, with one instance requiring the pedal to be pressed to the floor during an emergency stop. Additionally, there are reports of uneven brake pad wear and cracks in rear brake rotors, with one owner noting these issues at approximately 2,500 miles. One incident involved a crash when a parked vehicle unexpectedly rolled, despite being turned off and in park. These complaints highlight potential safety implications, particularly with automatic braking systems and brake component integrity.
Severity signals: 1 crash, 0 fire, 0 injury reports
Owner complaints5
ELECTRICAL SYSTEM
Owners report several electrical issues with the 2024 Mazda CX-5. A common problem involves a sensitive key fob that inadvertently opens the hatch, leading to potential damage. Another issue is the premature failure of the OEM battery, which at around 15 months can cause power steering and dashboard malfunctions. Additionally, there are complaints of intermittent electrical failures affecting the rear backup sensor and collision braking system, with one owner experiencing these issues at approximately 13,522 miles. These electrical problems have safety implications, particularly when vehicle control systems are affected, such as the power steering and braking systems.
Owner complaints4
POWER TRAIN
Owners of the 2024 Mazda CX-5 report several power train issues, with symptoms including a drivetrain rumbling during idle or stop-and-go traffic and a jerking sensation while slowing down. One complaint involves a crash, where the vehicle reportedly began rolling while in park, resulting in an injury. Additionally, some owners describe erratic engine revving, particularly when using adaptive cruise control. These issues are reported from the time of purchase, with no specific mileage range provided. Potential buyers should be aware of these recurring symptoms and the associated safety implications.
Severity signals: 1 crash, 0 fire, 1 injury reports
Owner complaints4
VISIBILITY/WIPER
Owners report issues with the 2024 Mazda CX-5's side mirror defrosters not functioning when the rear defroster is activated, leading to reduced visibility due to frost accumulation. Additionally, complaints frequently mention side view mirrors and windows fogging up in rainy conditions, with defrosters proving ineffective and requiring windows to be opened for visibility. Another significant concern involves windshields, where multiple owners describe cracks developing from minor impacts or stress fractures, often originating near the driver's A-pillar. These windshield issues are noted to occur quickly after impact, potentially affecting structural integrity and visibility. Safety implications include compromised visibility and potential structural failure, with no specific mileage or timeline consistently reported.
Owner complaints4
STEERING
Owners of the 2024 Mazda CX-5 frequently report issues with steering alignment and control. Complaints often describe the vehicle pulling to the right, requiring constant correction to maintain a straight path, typically occurring within the first few hundred miles of ownership. Some owners mention repeated realignment attempts by dealerships, but the problem persists soon after service. A notable safety concern is highlighted by reports of steering failure, including one instance where the steering wheel detached from the column. These issues are reported to occur at low mileages, around 750 to 3,200 miles, and raise potential safety implications due to loss of vehicle control.
Owner complaints3
VEHICLE SPEED CONTROL
Owners of the 2024 Mazda CX-5 report issues with vehicle speed control, primarily involving unintended acceleration and cruise control behavior. One incident describes a sudden acceleration while entering a garage, leading to a crash with a refrigerator, despite attempts to brake. Another owner notes sporadic engine RPM increases when shifting to park, experiencing this around four times, particularly during winter. A third complaint highlights the Adaptive Radar Cruise Control not activating brake lights when the vehicle slows to match the speed of the car in front, posing a potential safety hazard as trailing vehicles may not recognize the deceleration. These issues are noted at mileage around 10,000 and involve safety implications such as crashes and near-miss situations.
Severity signals: 1 crash, 0 fire, 0 injury reports
Owner complaints3
FORWARD COLLISION AVOIDANCE
Owners report issues with the 2024 Mazda CX-5's forward collision avoidance system, primarily involving unexpected automatic braking. Complaints frequently mention the system engaging brakes without apparent obstacles, even at speeds below 40 mph or while overtaking on highways, creating a risk of being rear-ended. Additionally, the system's deactivation process is described as cumbersome, requiring navigation through multiple submenus, which can be distracting and does not remain disabled after restarting the vehicle. These issues are noted without specific mileage references, but the potential for sudden braking poses significant safety concerns. Buyers should be aware of these reports when considering this model.
Owner complaints2
AIR BAGS
Owners of the 2024 Mazda CX-5 report issues with airbag non-deployment during crashes. In both documented incidents, the airbags fail to deploy upon impact, raising safety concerns. One case involves a rear-end collision where the front driver's side seat belt restraint also fails, resulting in significant injuries to the driver, while the other case describes a front-end collision with brake malfunction noted, leading to multiple injuries. Complaints indicate these incidents occur at varying mileages, with one vehicle notably having over 26,000 miles. These reports highlight critical safety implications, particularly during accidents, which potential buyers should consider.
Severity signals: 2 crash, 0 fire, 4 injury reports
