Owners have reported 4 crashes, 1 fire and 3 injuries to NHTSA for the 2025 Jeep Grand Cherokee. These are unverified owner reports, not confirmed defect rates.
Owner complaints19
ELECTRICAL SYSTEM
Owners report frequent electrical system failures in the 2025 Jeep Grand Cherokee, often involving the vehicle unexpectedly losing power or shutting off while driving. Complaints commonly describe issues such as the vehicle entering limp mode, dashboard warning lights activating erroneously, and complete battery failures leading to the car becoming inoperable. These problems often occur within the first few months of ownership or at low mileage, typically under 5,000 miles. Safety implications are significant, with reports of a crash resulting in two injuries, as well as incidents where vehicles stall in traffic, posing a risk of collisions. Prospective buyers should be aware of these recurring electrical issues and the associated safety risks.
Severity signals: 1 crash, 0 fire, 2 injury reports
Owner complaints11
UNKNOWN OR OTHER
Owners report several issues with the 2025 Jeep Grand Cherokee, with problems often emerging at very low mileage, sometimes as soon as 14 miles. Key fob failures are described as intermittent, affecting access and operation. Multiple owners experience rearview camera malfunctions, including blue screens or no image, which may affect reversing safety. Additionally, some owners mention transmission problems, such as unintended gear shifts when paddle shifters are brushed, and instances where the vehicle fails to accelerate from a stop. Two complaints involve crashes potentially linked to brake system failures, and one owner reports a sunroof shattering without external impact. Safety implications include vehicle control loss and collision risks, relevant for potential buyers considering this model.
Severity signals: 2 crash, 0 fire, 0 injury reports
Owner complaints9
POWER TRAIN
Owners report that the 2025 Jeep Grand Cherokee frequently experiences power train issues, including the vehicle unexpectedly shutting off or failing to start. Complaints often describe intermittent electrical failures, with dashboard systems resetting and the vehicle not recognizing the key fob. Several owners note that the vehicle may decelerate rapidly or slip into park unexpectedly, posing a risk of collision. These issues typically appear at low mileage, with some occurring as early as 3,000 to 8,000 miles. Safety implications are significant, as these malfunctions have occurred in traffic, leading to potential loss of control.
Owner complaints4
ENGINE
Owners report issues with the 2025 Jeep Grand Cherokee's engine, including potential fire hazards and sudden power loss. Multiple complaints mention engine fires, with one instance where smoke filled the cabin and the vehicle caught fire after being parked, occurring at approximately 5,000 miles. Another owner highlights an inability to complete a recall repair related to engine fires due to unavailable parts, while also noting a lack of alternative transportation options. Additionally, some owners experience unexpected engine shutdowns while driving and receive notifications to service the hybrid electric system without available solutions. These issues suggest significant safety implications, particularly regarding the risk of fires and loss of vehicle control.
Severity signals: 0 crash, 1 fire, 0 injury reports
Owner complaints3
LANE DEPARTURE
Owners report issues with the lane departure system in the 2025 Jeep Grand-Cherokee, with complaints frequently mentioning the system's failure to vibrate as expected despite settings being adjusted to the highest level. Additionally, multiple owners describe persistent problems with warning lights related to blind spot alerts and automatic emergency braking (AEB), which often indicate limited functionality and require service. These issues are noted to occur frequently, with some vehicles remaining at dealerships for extended periods without resolution. There are no reports of crashes or loss of control directly linked to these issues, but the recurring malfunctions and prolonged repair times may be concerning for potential buyers.
Owner complaints2
FORWARD COLLISION AVOIDANCE
Owners report issues with the Forward Collision Warning (FCW) and Active Braking (AB) systems in the 2025 Jeep Grand Cherokee, often at low mileages, such as 8,855 miles. Common symptoms include unexpected system failures leading to abrupt braking, which can result in engine power loss and the vehicle entering a non-responsive state, as well as the vehicle entering limp mode with limited acceleration. Additionally, owners describe the FCW system as non-functional since purchase, with dealerships unable to diagnose or repair the issue despite multiple service visits. These failures pose safety risks, including potential rear-end collisions due to sudden stops and concerns about driving with unreliable safety features. Buyers should be aware that these issues may not be immediately evident and can persist despite dealership interventions.
Owner complaints2
STEERING
Owners of the 2025 Jeep Grand Cherokee report issues with the steering system, particularly involving a complete loss of steering functionality and unresponsive steering wheel buttons. One owner describes the steering wheel becoming immovable shortly after purchase, requiring a full power steering rack replacement due to a failure at very low mileage. Another owner reports that while driving at 65 MPH, the steering wheel buttons failed, coinciding with an ABS warning light, leading to replacement of the ABS and instrument panel at around 3,000 miles. These issues suggest potential safety implications, as a complete steering failure could lead to a loss of control. Buyers should be aware of these early-life steering and electronic component concerns.
Owner complaints2
FUEL/PROPULSION SYSTEM
Owners of the 2025 Jeep Grand Cherokee report two primary issues related to the fuel/propulsion system. First, multiple owners indicate that the vehicle's actual fuel economy falls significantly short of the advertised 22 mpg, with some reporting averages as low as 16-17.5 mpg, even after 7,400 miles. They also note a smell suggesting the engine may be running rich, though no warning lights or diagnostic messages are reported. Second, owners describe an issue where the fuel cover does not lock as expected, despite manufacturer claims that it should, raising concerns about potential vulnerability to fuel tampering. No safety incidents such as crashes or fires have been reported in these complaints.
