Owners have reported 12 crashes, 1 fire and 13 injuries to NHTSA for the 2020 Ford Edge. These are unverified owner reports, not confirmed defect rates.
Owner complaints149
POWER TRAIN
Owners report that the 2020 Ford Edge frequently experiences transmission issues, with common symptoms including shuddering, jerking, and difficulty shifting gears. These problems often occur at low speeds or when accelerating, and many complaints note that the torque converter is a likely source of the issue. Typical mileage when these symptoms begin ranges from around 50,000 to 95,000 miles. Safety implications are noted, with two complaints involving crashes and one involving a fire, alongside three injuries reported. Potential buyers should be aware that repair estimates for these transmission issues can be substantial, often quoted between $4,000 and $11,000.
Severity signals: 2 crash, 1 fire, 3 injury reports
Owner complaints16
ENGINE
Owners report frequent issues with the engine of the 2020 Ford Edge, particularly involving coolant intrusion and EGR cooler failures. Symptoms commonly include the engine stalling, white smoke with a sweet smell, and overheating, often accompanied by significant coolant loss. These issues are typically observed at various mileages, with some incidents occurring as early as 2,700 miles and others around 48,000 miles. Safety implications include sudden loss of engine power and control, particularly concerning when driving at highway speeds. Additionally, some owners describe engine shuddering and jerking during acceleration, which persists despite attempted repairs, and can lead to potential safety risks.
Owner complaints16
ELECTRICAL SYSTEM
Owners of the 2020 Ford Edge frequently report issues with the vehicle's electrical system, particularly concerning the rearview camera, which often displays a distorted or black image. Complaints also describe problems with the push button start system failing to function, leaving drivers stranded, and the electronic throttle body causing a loss of power. These issues are reported across various mileage ranges, with some occurring as early as 20,000 miles. Safety implications are significant, with one reported injury from the vehicle rolling away when believed to be in park. Buyers considering a used 2020 Ford Edge should be aware of these potential electrical system failures and their associated safety risks.
Severity signals: 0 crash, 0 fire, 1 injury reports
Owner complaints8
SEAT BELTS
Owners report recurring issues with seat belt retractors in the 2020 Ford Edge, particularly affecting the rear center and driver's seat belts. Complaints frequently mention seat belts locking in the retracted position, preventing use, or having excessive slack, which compromises safety. Problems are noted in vehicles with mileage ranging from approximately 14,000 to 59,300 miles. Some owners indicate that heat may exacerbate the locking issue, while others describe difficulties with rear seat belts jamming, necessitating cutting the belt to release passengers. These failures present significant safety concerns, as they hinder proper seat belt use, potentially leaving occupants unrestrained during a crash.
Owner complaints5
STRUCTURE
Owners of the 2020 Ford Edge frequently report issues with the rear hatch or liftgate malfunctioning. Common symptoms include the hatch closing unexpectedly, sometimes causing injuries, and difficulties with the hatch failing to open or close properly using the remote, dash button, or liftgate button. These issues often occur around 50,000 miles, with some owners experiencing repeated malfunctions despite dealership visits. Safety implications are notable, with reports of the hatch striking individuals, leading to injuries such as headaches. Prospective buyers should be aware of these recurring problems as they evaluate the vehicle's reliability.
Severity signals: 0 crash, 0 fire, 2 injury reports
Owner complaints4
VEHICLE SPEED CONTROL
Owners of the 2020 Ford Edge report issues with vehicle speed control, with common symptoms including unexpected disengagement of the cruise control system and hesitation during acceleration. Complaints frequently mention problems occurring at mileage between 54,000 and 95,000. Notably, one incident involved unintended acceleration leading to a crash while parking, although no injuries were reported. These issues often persist even after attempted repairs, such as sensor replacements and transmission rebuilds. Buyers should be aware of these potential problems, particularly in vehicles with higher mileage.
Severity signals: 1 crash, 0 fire, 0 injury reports
Owner complaints4
FORWARD COLLISION AVOIDANCE
Owners of the 2020 Ford Edge report issues with the Forward Collision Avoidance system, primarily involving unintended activation and sensor malfunctions. Complaints frequently mention the system engaging unexpectedly at various speeds, causing the vehicle to brake abruptly or resist driver input on the accelerator and brake pedals. Additionally, owners describe problems with the forward-facing camera and electronic module failures, with some noting error messages about blocked sensors or inoperative warnings. Reported mileage at the time of these issues varies, with one complaint noting a failure at 89,871 miles and another at 63,000 kilometers. Safety implications include potential loss of vehicle control and the risk of rear-end collisions, particularly when the system activates without warning.
Owner complaints4
STEERING
Owners of the 2020 Ford Edge report several steering-related issues, with common symptoms including sudden loss of steering control and loud noises from the front end. Complaints frequently mention power steering control module failures and factory weld failures, with incidents occurring at low mileages, such as 601 miles. One report involves a crash resulting in an injury, where the vehicle rolled while parked, highlighting significant safety implications. Potential buyers should be aware that these issues can lead to loss of vehicle control and may incur substantial repair costs.
Severity signals: 1 crash, 0 fire, 1 injury reports
Owner complaints3
SERVICE BRAKES
Owners of the 2020 Ford Edge report issues with the service brakes, specifically involving unexpected brake failure. Multiple owners describe incidents where the brake pedal travels to the floor, resulting in an inability to stop the vehicle, with some cases leading to crashes. These issues occur at varying mileages, with one incident reported at approximately 17,015 miles. In addition to brake failure, one owner mentions a malfunction where the trailer detection system falsely indicates a trailer is connected, disabling certain safety features. These complaints highlight significant safety implications, including crashes and minor injuries.
Severity signals: 2 crash, 0 fire, 1 injury reports
Owner complaints3
AIR BAGS
Owners of the 2020 Ford Edge report issues with air bags not deploying during crashes, as described in multiple complaints. Specifically, the air bags fail to deploy in front-impact collisions, even when the vehicle sustains significant damage. These incidents typically occur at low to moderate speeds, with one case reporting failure at approximately 40 MPH and another during an intersection collision. The complaints involve crashes resulting in injuries, including knee, shoulder, and neck injuries, and in one case, a passenger required emergency medical treatment. The reported mileage at the time of these incidents is around 12,000 miles. These patterns suggest potential safety implications for prospective buyers considering a used 2020 Ford Edge, particularly regarding the air bag system's reliability in crash situations.
Severity signals: 3 crash, 0 fire, 3 injury reports
