Owners have reported 1 crash, 1 fire and 1 injury to NHTSA for the 2020 Dodge Journey. These are unverified owner reports, not confirmed defect rates.
Owner complaints16
ELECTRICAL SYSTEM
Owners report frequent issues with the electrical system of the 2020 Dodge Journey, particularly with the backup camera, which often displays upside down, intermittently fails, or shows a black screen. Multiple complaints mention problems with the radio and Bluetooth, including volume fluctuations and non-responsiveness. Additionally, there are reports of malfunctioning door locks and window controls, as well as sporadic operation of the air conditioning and heating systems. One complaint involves a fire originating from the electronic throttle control system, highlighting a potential safety risk. These issues typically arise within the first few years of ownership, with some owners experiencing problems shortly after purchase.
Severity signals: 0 crash, 1 fire, 0 injury reports
Owner complaints16
UNKNOWN OR OTHER
Owners of the 2020 Dodge Journey frequently report issues with the backup camera, which commonly displays upside-down images, goes black, or shows a distorted view with lines. These problems often occur intermittently, sometimes resolving temporarily before recurring. Complaints suggest that these camera malfunctions have been ongoing for several months, with some owners noting issues since 2022. A recall has been announced, but owners express frustration over delays in obtaining parts for repairs. Additionally, one owner mentions a separate issue of the vehicle stalling and hesitating, particularly after extended driving, which they attribute to oil consumption. Safety implications include difficulty in seeing when backing up, and in one case, the vehicle stalling in traffic, posing potential risks.
Owner complaints7
BACK OVER PREVENTION
Owners of the 2020 Dodge Journey frequently report issues with the rearview camera system, particularly when reversing. Common symptoms include the camera image being flipped, distorted, or occasionally going blank. These issues are noted at mileages ranging from approximately 36,000 to 110,000 miles. There are no reports of crashes or injuries related to these camera malfunctions. Buyers considering a used 2020 Dodge Journey should be aware of these camera issues, as multiple owners indicate delays in obtaining parts for a recall repair.
Owner complaints4
ENGINE
Owners of the 2020 Dodge Journey report frequent issues related to engine performance, particularly involving the thermostat and engine overheating. Complaints frequently mention thermostat failures around 57,000 miles, leading to abnormal engine temperature behavior and overheating. Symptoms described include a sudden loss of power, illuminated check engine lights, and unusual noises, with some owners experiencing complete engine shutdowns or the need for engine replacement. One report also indicates issues with the crankshaft sensor, leading to engine hesitation and high RPMs. Safety implications include the risk of overheating and potential loss of propulsion, particularly concerning at highway speeds. These reports suggest prospective buyers should be attentive to engine maintenance history and any previous repairs related to these components.
Owner complaints3
POWER TRAIN
Owners report several power train issues with the 2020 Dodge Journey. Common failure patterns include sudden stalling and overheating, often without prior warning lights, as described in incidents where the vehicle abruptly stalls on the highway or in busy intersections. Symptoms frequently mentioned are engine hesitation, unexpected stalling, and loss of power, with one complaint noting a "klink" sound followed by the inability to engage drive or reverse. These issues are reported at mileage as low as 40,000 miles. Safety implications are significant, with owners describing scenarios where their vehicles stalled in traffic, posing risks of collision or being stranded. Buyers should be aware of these potential power train problems, especially considering the reported difficulty in obtaining certain replacement parts.
Owner complaints3
EXTERIOR LIGHTING
Owners of the 2020 Dodge Journey frequently report issues with the passenger-side headlight, particularly involving moisture accumulation and persistent failures despite bulb replacements. Complaints describe moisture inside sealed headlights, resulting in dimmed visibility at night, and note that the problem often arises around 23,000 miles. Multiple owners mention recurring failures linked to the headlight socket or wiring harness, with some experiencing difficulties passing vehicle inspections due to this issue. There are no reports of safety incidents such as crashes or fires, but the visibility issues could potentially affect nighttime driving safety. Buyers considering a used 2020 Dodge Journey should be aware of these headlight concerns and the potential need for repairs.
Owner complaints3
STEERING
Owners of the 2020 Dodge Journey frequently report issues with the steering system, specifically related to power steering failure. Symptoms commonly described include difficulty in turning the vehicle, as if the power steering is not functioning, and a loud squealing noise when turning the steering wheel. These issues are reported at varying mileages, with one owner experiencing power steering failure at 35,000 miles. The complaints highlight that parts needed for repair may be on backorder, leading to prolonged periods without vehicle use. No crashes or fires are reported, but the steering issues can lead to challenging and potentially unsafe driving conditions, especially when making turns.
Owner complaints2
SERVICE BRAKES
Owners of the 2020 Dodge Journey report issues with the vehicle's braking system, specifically the ABS and related modules. Complaints frequently mention warning lights for the ABS, traction control, and cruise control systems illuminating, with subsequent failures of these systems. One owner describes a situation where the brake pedal locked up, preventing the vehicle from restarting, while another notes the unavailability of replacement ABS modules, complicating repairs. These issues are reported around 34,000 miles and beyond, highlighting potential safety implications due to inoperable federally mandated safety equipment. Used car buyers should be aware of potential difficulties in obtaining necessary parts for brake system repairs.
Owner complaints2
AIR BAGS
Owners report issues with the airbag system in the 2020 Dodge Journey, including an incident where the airbag deployed unexpectedly during braking, leading to a crash and injury. This specific complaint describes the airbag deploying near the pedals, which pushed the driver's foot off the brake and resulted in a rear-end collision. Another complaint highlights a problem with the passenger seat belt detaching from the car wall, which could pose a safety risk. These issues suggest potential safety implications, particularly the unexpected airbag deployment, which resulted in a loss of vehicle control and an injury.
Severity signals: 1 crash, 0 fire, 1 injury reports
Owner complaints2
TIRES
Owners of the 2020 Dodge Journey report issues with Nexen N Priz RH7 tires, specifically involving tread belt failures and blowouts. Complaints frequently mention the presence of bubbles on the tires and sudden blowouts, which can lead to temporary loss of steering control. These issues are noted at approximately 26,000 miles, suggesting a potential pattern at this mileage range. Safety implications are significant, as the sudden tire failures can result in loss of control, although no crashes are reported. Prospective buyers should be aware of these tire-related issues and consider inspecting the tires for signs of wear or damage.
