Owners have reported 10 crashes, 3 fires and 5 injuries to NHTSA for the 2019 Tesla Model X. These are unverified owner reports, not confirmed defect rates.
Owner complaints19
SUSPENSION
Owners of the 2019 Tesla Model X frequently report suspension issues, particularly involving the front half shafts and control arms. Common symptoms include vibrations during acceleration, loud clicking noises, and in some cases, the suspension components detaching or becoming misaligned. These issues often occur around 15,000 to 35,000 miles, with some instances reported even in vehicles with as few as 2,000 miles. Safety implications are significant, with reports of crashes, one involving a fire and injury, due to suspension failures causing loss of control. Prospective buyers should be aware of these potential suspension problems and the associated repair costs.
Severity signals: 2 crash, 1 fire, 1 injury reports
Owner complaints14
ELECTRICAL SYSTEM
Owners of the 2019 Tesla Model X frequently report issues with the electrical system, particularly involving the vehicle's screens and power loss. Complaints often describe the main display and dashboard going dark or freezing, leading to a loss of critical information such as speed and autopilot status, sometimes while driving at highway speeds. Power loss incidents are also reported, with vehicles unexpectedly losing power and stalling, occasionally accompanied by warning messages about reduced performance. These issues have been noted at various mileages, with some occurring around 40,000 miles. Two reports involve crashes, one of which includes an injury, highlighting potential safety implications. Buyers should consider these patterns, especially when evaluating used models with similar mileage or service histories.
Severity signals: 2 crash, 0 fire, 2 injury reports
Owner complaints11
UNKNOWN OR OTHER
Owners report several recurring issues with the 2019 Tesla Model X, notably involving the vehicle's electronic and autopilot systems. Multiple complaints describe "phantom braking" during autopilot use, where the car brakes abruptly at high speeds without apparent cause, posing potential safety risks. Additionally, some owners experience electronic failures, including the main monitor shutting off while driving and software interface difficulties, such as essential controls being buried within menus. A significant safety concern is highlighted by a report of a vehicle fire, although no specific mileage or timeline is consistently mentioned across complaints. These issues suggest potential challenges for used car buyers prioritizing reliability and safety.
Severity signals: 0 crash, 1 fire, 0 injury reports
Owner complaints7
STEERING
Owners of the 2019 Tesla Model X frequently report steering-related issues, with complaints often mentioning loud squeaky noises when turning the wheel, which some attribute to the vehicle's weight. A common pattern involves the need for costly steering column replacements, with some owners citing expenses over $5,600. Several reports also describe a constant shudder during driving, linked to design flaws in the camber and control arms. Safety implications are noted, including a crash and subsequent fire, as well as instances of the vehicle swerving unexpectedly when using the autopilot function. These issues typically arise shortly after the warranty period, making them relevant for potential used car buyers.
Severity signals: 1 crash, 1 fire, 0 injury reports
Owner complaints6
VEHICLE SPEED CONTROL
Owners of the 2019 Tesla Model X frequently report issues with the vehicle's speed control systems, particularly involving unintended acceleration and "phantom braking" during cruise control use. Complaints often describe scenarios where the car unexpectedly accelerates or brakes, sometimes leading to crashes. Two incidents specifically mention crashes, one involving a reverse acceleration and another where the vehicle accelerated into a concrete wall. Many reports highlight these issues occurring both with and without autopilot engaged, and some note the problems began or worsened after software updates. The reported mileage at the time of incidents ranges from approximately 12,548 to 28,000 miles, suggesting these issues may arise relatively early in the vehicle's lifespan. Safety implications include the risk of collisions due to sudden speed changes, making this a critical consideration for potential buyers.
Severity signals: 2 crash, 0 fire, 0 injury reports
Owner complaints5
SERVICE BRAKES
Owners of the 2019 Tesla Model X frequently report issues with phantom braking, particularly when using cruise control or Advanced Driver-Assistance systems. Symptoms include unexpected and hard braking on open freeways without any apparent obstacles, sometimes causing the vehicle to nearly skid. Several complaints suggest that this may be linked to shadows or sensors misinterpreting road conditions. One incident involved a crash due to the vehicle failing to stop despite brake application, with the brake alert feature not engaging. These issues are reported at various mileages, including around 20,000 miles, and could pose safety risks, particularly in traffic.
Severity signals: 1 crash, 0 fire, 0 injury reports
Owner complaints5
FORWARD COLLISION AVOIDANCE
Owners report recurring issues with the 2019 Tesla Model X's forward collision avoidance system, particularly involving "phantom braking." Complaints frequently mention the vehicle braking unexpectedly and powerfully at highway speeds, often with no apparent obstacles, which poses a safety risk due to trailing traffic. This issue is commonly noted when using the autopilot feature, especially around large vehicles or when the navigation system seems confused. Another reported problem is the delayed response to stopped cars, resulting in sudden hard braking. These issues have been observed consistently over several years of ownership, indicating a persistent pattern rather than isolated incidents.
Owner complaints5
STRUCTURE
Owners report issues with the 2019 Tesla Model X's Falcon Wing Doors, which may fail to open in direct sunlight and temperatures above 80°F, displaying an "Obstacle Detected" error. This requires using an interior manual override, which involves disabling the child protection feature and can take up to 20 seconds. Another issue involves the rear bumper, which has been reported as not fully attached, requiring multiple repair attempts, including a complete replacement. Additionally, there is a complaint of a backup camera view disappearing from the dashboard when the AC is turned on, leading to a crash. Safety concerns are also raised with the Falcon Wing Doors, as one incident involved the doors closing and causing injury. These complaints do not specify mileage, but they highlight potential safety risks and recurrent structural problems.
Severity signals: 1 crash, 0 fire, 1 injury reports
Owner complaints3
AIR BAGS
Owners of the 2019 Tesla Model X report issues related to sudden unintended acceleration, particularly when parking, which in some cases has led to crashes and injuries. Multiple complaints describe the vehicle accelerating without driver input, with one incident resulting in a collision with a wall and significant personal injuries. Another issue involves a sensor malfunction affecting airbag deployment, with one owner noting that Tesla requires a costly seat replacement to address this. These complaints suggest potential safety implications, including loss of vehicle control and airbag system reliability concerns, particularly in low-speed maneuvering situations.
Severity signals: 1 crash, 0 fire, 1 injury reports
Owner complaints2
POWER TRAIN
Owners of the 2019 Tesla Model X report issues related to the power train, specifically involving the half shaft and power loss. Several complaints describe abnormal ticking sounds and vibrations, with the half shaft requiring replacement around 23,000 miles, and in some cases, the issue recurs after repair. Other reports detail sudden power loss while driving, with one owner noting a loss of power on a busy highway shortly after a warning light appeared. This incident involved a suspected voltage/current spike from the rear drive unit, but the exact cause was not confirmed. Safety implications are noted, as one owner managed to navigate the vehicle to safety using limited residual power, avoiding a potential accident. These issues may be of concern to used car buyers, particularly regarding recurring repairs and unexpected power loss during operation.
