Owners have reported 2 crashes and 1 injury to NHTSA for the 2025 Mazda 5. These are unverified owner reports, not confirmed defect rates.
Owner complaints9
POWER TRAIN
Owners report issues with the power train of the 2025 Mazda 5, primarily involving transmission engagement failures and CV joint problems. Multiple complaints describe the vehicle failing to shift from reverse to drive, requiring the engine to be restarted to engage the transmission, which occurs at low mileages shortly after purchase. Additionally, several reports highlight early CV boot and axle issues, with grease leaks and loud noises during turns, often noted around 5,000 to 6,100 miles. One incident involves a crash when the vehicle moved backward unexpectedly after the engine was shut off while in drive. These issues present potential safety concerns, including loss of vehicle control and the risk of collision.
Severity signals: 1 crash, 0 fire, 0 injury reports
Owner complaints5
SUSPENSION
Owners report two primary issues with the 2025 Mazda 5's suspension system. First, multiple complaints describe damage to the 18" rims after encountering small potholes, leading to symptoms such as vibration, steering pull, and potential air loss from bead-seat deformation. These incidents occur at low speeds and around 4,500 miles apart, indicating a potential durability issue. Second, several owners report CV joint problems, with symptoms including clicking and popping noises during turns and under moderate acceleration, often emerging around 6,000 to 22,000 miles. Both issues carry safety implications, with rim damage potentially affecting vehicle control and CV joint failure risking loss of propulsion. These patterns suggest potential design or durability concerns that prospective buyers should consider.
Owner complaints4
ELECTRICAL SYSTEM
Owners of the 2025 Mazda 5 report several electrical system issues, including vehicles failing to start and keyless entry malfunctions. These problems often occur shortly after purchase, with one report noting issues began just a month after a dealer inspection. Another common complaint involves the blind spot detection system intermittently failing to detect vehicles, even after multiple visits to the dealer. Additionally, some owners describe a widespread malfunction affecting systems like the parking brake, anti-lock brakes, and airbag system, with one vehicle becoming non-operational. While no crashes or fires are reported, the potential for these issues to arise unexpectedly suggests a notable safety risk, particularly if malfunctions occur while driving.
Owner complaints3
FORWARD COLLISION AVOIDANCE
Owners of the 2025 Mazda 5 report issues with the Automatic Emergency Braking (AEB) system engaging unexpectedly during low-speed maneuvers, typically around 30 mph. Two complaints describe the AEB activating when attempting to steer around a vehicle turning left, resulting in one instance of a rear-end collision. These reports suggest that the AEB may interfere with steering maneuvers, potentially leading to safety risks in traffic. Additionally, one owner mentions a separate incident involving a hybrid battery malfunction and sensor errors, rendering the vehicle inoperable, although this is not linked to the forward collision avoidance system. Buyers should be aware of these reported AEB activation issues, particularly in scenarios involving evasive maneuvers.
Severity signals: 1 crash, 0 fire, 0 injury reports
Owner complaints3
VEHICLE SPEED CONTROL
Owners report issues with the vehicle speed control system in the 2025 Mazda 5, with common symptoms including unintended acceleration and sudden deceleration. One owner describes experiencing high acceleration when attempting to move from a stationary position, occurring multiple times over a year, without any warning lights. Another owner reports the vehicle suddenly dropping speed from 75 to 30 miles per hour while using cruise control on the expressway, happening three times. Complaints frequently mention the lack of dashboard warnings or error messages prior to these events. These issues, often occurring shortly after purchase, pose safety risks such as potential collisions due to unexpected vehicle behavior.
Owner complaints3
UNKNOWN OR OTHER
Owners report issues with the glass components of the 2025 Mazda 5, particularly involving unexpected shattering or cracking. Complaints frequently mention sunroof and windshield glass problems, with symptoms including an explosion-like sound leading to sunroof glass shattering while driving and a windshield crack detectable only from the inside. These incidents occur at relatively low mileages, with one report at approximately 1,892 miles. Another owner describes a rear hatch window shattering overnight without any apparent impact or external cause. While no crashes or injuries are mentioned, the potential for glass to pose a hazard, especially while driving, is noted by owners.
Owner complaints3
STRUCTURE
Owners of the 2025 Mazda 5 frequently report issues with structural components, notably with the driver side mirror vibrating at speeds above 65 mph, particularly in windy conditions, which they claim affects rear visibility. Another recurring issue involves the front passenger door scraping against the interior fender, which is attributed to manufacturing adjustments made to accommodate a hybrid engine system. This misalignment may potentially affect the vehicle's structural integrity and could lead to the door becoming stuck. Additionally, an indentation in the rear bumper is noted, with some owners experiencing difficulty in having this issue recognized by dealers. These complaints do not specify mileage ranges but highlight concerns about safety and vehicle quality.
Owner complaints2
SERVICE BRAKES
Owners report two distinct issues with the brakes of the 2025 Mazda 5. One issue involves unintended acceleration when braking at stop signs, particularly after several consecutive stops, with occurrences noted around 1800 miles. This has led to the vehicle moving forward unexpectedly by 8 to 10 feet, posing a risk of collision. Another issue arises with the adaptive cruise control, where the car brakes aggressively and without warning during certain cornering situations. This unexpected braking can be hazardous, especially when vehicles are following closely. These complaints highlight potential safety risks, including the possibility of collisions or loss of control.
Owner complaints2
SEATS
Owners report issues with the seats of the 2025 Mazda 5, specifically involving the seat heating system. Complaints frequently mention incidents of the seat catching fire and causing burns. One owner describes a fire originating inside the seat shortly after purchase, while another reports receiving second and third-degree burns after using the heated seat feature. These incidents occur within a few weeks of ownership and at low mileage, suggesting potential defects in the seat heating or electrical systems. Safety implications include the risk of fire and personal injury, which are significant concerns for prospective buyers.
Severity signals: 0 crash, 0 fire, 1 injury reports
