Common problems
Chevrolet Impala Common Problems
We grouped the top NHTSA owner-complaint categories across 3 Chevrolet Impala model years, then counted how often each issue recurs. The result shows patterns worth inspecting without pretending every vehicle will have them.
Data updated July 2026
- Owner complaints
- 102
- Top recurring issue
- Unknown Or Other
- Crash reports
- 13
- Fire reports
- 1
3 model years
3 affected years
Owner-reported severity signal
7 injuries · 0 deaths
Pattern overview
Most reported Chevrolet Impala problem categories
Unknown Or Other
21complaints representedAppears among the leading issues for 3 model years; highest in 2018.
Electrical System
17complaints representedAppears among the leading issues for 3 model years; highest in 2018.
Power Train
16complaints representedAppears among the leading issues for 3 model years; highest in 2018.
Steering
13complaints representedAppears among the leading issues for 3 model years; highest in 2018.
Air Bags
12complaints representedAppears among the leading issues for 3 model years; highest in 2019.
Exterior Lighting
4complaints representedAppears among the leading issues for 2 model years; highest in 2018.
Suspension
3complaints representedAppears among the leading issues for 1 model year; highest in 2019.
What owners reported
Issue summaries by Chevrolet Impala model year
POWER TRAIN
Owners report frequent transmission issues with the 2018 Chevrolet Impala, including failures and rough shifting. Common symptoms include hesitation, jerking, shuddering, and slipping, often accompanied by a lack of acceleration and unusual noises. Complaints typically emerge around 65,000 to 100,000 miles, with some owners facing costly repairs. Safety implications are noted, as several owners describe scenarios where sudden deceleration or gear shifts could lead to potential accidents, particularly in traffic or on highways. Used car buyers should be aware of these transmission concerns when considering this model.
UNKNOWN OR OTHER
Owners report frequent issues with the air conditioning system in the 2018 Chevrolet Impala, particularly involving evaporator core leaks and refrigerant loss. Complaints often describe the air conditioning becoming inoperative, with some mentioning a noticeable smell of coolant or refrigerant inside the cabin. Several owners indicate that these problems arise within three years of ownership, with one mentioning a failure at 3 years and 3 months. Safety implications are noted in instances where refrigerant leaks into the cabin, potentially impairing visibility due to defrosting issues. Additionally, some owners express concerns about the backup camera and forward collision alert system not functioning as expected, which could affect driving safety.
ELECTRICAL SYSTEM
Owners report several electrical system issues with the 2018 Chevrolet Impala. Commonly mentioned problems include the failure of the tire pressure sensor system and issues with the vehicle's battery and electrical shutdowns, with some vehicles experiencing unexpected power loss while driving. Multiple owners describe incidents where the car's electrical system shuts down, leading to loss of lighting and engine power, sometimes occurring after prolonged operation or when attempting to use the auto stop feature. Complaints also highlight problems with side detection sensors and keyless entry systems. Some reports indicate safety implications, such as loss of control due to sudden power outages while driving, though no crashes or fires are mentioned. These issues have been reported by owners shortly after purchase, sometimes within eight months, suggesting potential early-life reliability concerns for used car buyers.
ELECTRICAL SYSTEM
Owners report several electrical issues with the 2019 Chevrolet Impala. A common problem involves the heated steering wheel, where multiple owners describe repeated fuse blowouts, rendering the feature non-functional despite attempts to replace the fuse. Some owners also mention problems with the blind spot monitoring system showing false positives, and a few note issues with the car's sound system, which intermittently fails to produce any sound. One owner reports a significant safety incident involving multiple system failures, including the power steering and brakes, leading to a crash and injury. These issues are reported at varying mileage, with some occurring shortly after purchase, indicating potential concerns for used car buyers.
Severity signals: 1 crash, 0 fire, 1 injury reports
STEERING
Owners of the 2018 Chevrolet Impala frequently report sudden loss of power steering, often without warning or prior indication of issues. Common symptoms include the steering wheel becoming inoperable or stiff, accompanied by warning messages such as "Power Steering, Drive with Care" or "Service Stability." Complaints suggest that these issues occur at various mileage points, including as early as 26,473 miles and around 74,000 miles. There are no reports of crashes or fires, but the sudden loss of steering assist poses a potential safety risk, especially if it occurs while the vehicle is in motion. Buyers should be aware of the potential need for costly repairs related to the power steering electrical motor and gear.
UNKNOWN OR OTHER
Owners of the 2020 Chevrolet Impala report issues primarily related to the vehicle's transmission and Evaporative Emission Control System (EVAP). Complaints frequently mention transmission problems, such as the vehicle making noises, shaking, and failing to drive normally, with one owner noting a transmission fluid leak and another describing RPM inconsistencies. The EVAP system is also a concern, with reports of a stuck-open purge valve causing rough idling and failure to start after refueling, which poses a risk of collision, especially at busy gas stations. Safety implications are noted, including one crash linked to the EVAP issue. These problems tend to emerge at various mileage points, with one owner reporting transmission issues at under five years of vehicle age. Potential buyers should be aware of these reported issues and their possible impact on vehicle safety and drivability.
Severity signals: 1 crash, 0 fire, 0 injury reports
AIR BAGS
Owners report issues with the airbag system in the 2019 Chevrolet Impala, particularly concerning non-deployment during crashes. Complaints frequently mention the airbag warning light being illuminated, even when no one is seated in the passenger seat, raising concerns about sensor reliability. In several cases, airbags fail to deploy during significant collisions, including one incident where the vehicle flipped and resulted in three injuries. These issues are noted in vehicles with mileage as low as 9,000 miles. Safety implications are evident, with multiple crashes reported and instances of injury due to airbag non-deployment.
Severity signals: 3 crash, 0 fire, 3 injury reports
AIR BAGS
Owners report persistent issues with the airbag system in the 2018 Chevrolet Impala, particularly involving the passenger seat airbag sensor malfunctioning, which can intermittently fail to detect an occupant. Complaints frequently mention airbag warning lights illuminating and audible alerts advising immediate service, with some owners noting that these issues are not covered under warranty despite the vehicle's age and mileage, often around 62,000 miles. One report involves a crash where the airbags did not deploy, resulting in injury, highlighting a potential safety risk. Additionally, there is an instance where the driver's side airbag deployed without cause while the vehicle was parked. These patterns suggest that potential buyers should be aware of airbag sensor and deployment issues, particularly in vehicles with higher mileage.
Severity signals: 1 crash, 0 fire, 1 injury reports
Pre-purchase inspection
What to check on a used Chevrolet Impala
When problems are reported to begin
- Steering issues — 5,000–54,000 miles on the 2020 model-year record
- Transmission problems — Under 5 years on the 2020 model-year record
- Electrical system failures — 35,000–52,000 miles on the 2019 model-year record
- Power steering issues — 35,000–36,000 miles on the 2019 model-year record
- Airbag non-deployment — 9,000–10,000 miles on the 2019 model-year record
- Transmission shudder — 65,000–100,000 miles on the 2018 model-year record
- Air conditioning evaporator leaks — 39,000–60,000 miles on the 2018 model-year record
- Power steering failures — 26,000–74,000 miles on the 2018 model-year record
Buyer red flags
- Inspect power steering for intermittent hard steering
- Check for transmission fluid leaks and unusual noises
- Test for rough idling and check engine light after refueling
- Verify air bag deployment functionality in crash scenarios
- Inspect for water leaks and mold under carpets
- Ensure seatbelt and blinker sound alerts are functional
- Test airbag system for warning lights and proper deployment
- Inspect power steering for intermittent failures or warnings
How to interpret the counts
Complaint totals are not failure rates
A popular or older model can accumulate more complaints simply because more vehicles exist and have spent longer on the road. The categories above aggregate the counts embedded in each model year's leading issues. Use recurrence across years and severity signals to decide what to inspect; use the VIN and a mechanical inspection to judge one car.
Source trail
Where this Chevrolet Impala data comes from
VinExposed combines model-level research with the vehicle-specific history you get from a VIN. Reliability scores and complaint patterns come from Auto Reliability Index's Chevrolet Impala research, which analyzes NHTSA records and independent repair data.
Recall counts describe a model year, not the repair status of one car. Confirm the exact VIN with the official NHTSA recall lookup and a vehicle-history report before buying.
Buyer questions
Chevrolet Impala research FAQ
What is the most common Chevrolet Impala problem?
Unknown Or Other is the broadest recurring complaint category in the available model-year records, appearing among the top issues for 3 years with 21 complaints represented.
Which Chevrolet Impala year has the most reported problems?
The 2018 has the largest unknown or other count among the years where that category appears. Compare the full year record because a different year may lead on another problem category.
Do NHTSA complaints prove a Chevrolet Impala has a defect?
No. Owner complaints are unverified reports and can be duplicated or influenced by sales volume and vehicle age. They are useful patterns to investigate alongside recalls, service records, inspection results and the exact VIN.
Check the actual car
Model research narrows the list. The VIN confirms the car.
Check title brands, accidents, odometer history, auction records and recall status for the specific Chevrolet Impala you are considering.
