Owners have reported 6 crashes and 5 injuries to NHTSA for the 2023 Toyota Corolla Cross. These are unverified owner reports, not confirmed defect rates.
Owner complaints43
STEERING
Owners report that the 2023 Toyota Corolla Cross frequently experiences issues with the vehicle stalling or shutting off, particularly when the windshield wipers are in use and the auto start/stop feature is engaged. Typical symptoms include warning messages such as "Steering Power Low" and "Engine Stopped," accompanied by a loss of power steering and the need to restart the vehicle manually. These incidents often occur at stoplights or in traffic, with some complaints noting the problem arises in rainy conditions. Mileage at the time of these occurrences varies, with some reports indicating issues as early as 4,600 miles. While no crashes are directly reported, the sudden loss of power and steering in traffic poses significant safety risks.
Severity signals: 1 crash, 0 fire, 0 injury reports
Owner complaints39
ELECTRICAL SYSTEM
Owners of the 2023 Toyota Corolla-Cross frequently report issues with the vehicle's electrical system, particularly involving the auto start/stop feature. Complaints often describe the engine unexpectedly shutting off at stoplights, especially during rainy conditions when windshield wipers are in use. Symptoms typically include dashboard messages like "steering power low" and the need to restart the car manually. One complaint involves a crash with injuries, highlighting potential safety risks associated with these malfunctions. These issues are reported in vehicles with a range of mileages, from as few as 2,500 miles to over 30,000 miles, suggesting they may occur at various stages of vehicle use.
Severity signals: 1 crash, 0 fire, 2 injury reports
Owner complaints23
ENGINE
Owners report that the 2023 Toyota Corolla-Cross frequently experiences engine shutdowns, particularly when the vehicle is stopped at red lights, often in wet conditions. Typical symptoms include the engine failing to restart after the auto stop/start feature engages, with dashboard messages indicating "Engine Stopped" and "Steering Power Low," requiring the driver to shift to park and manually restart the vehicle. Complaints often cite occurrences at low mileages, sometimes as early as 100 miles, and issues persist despite dealer visits. While no crashes or fires are reported, the engine shutdowns in traffic present potential safety risks due to the sudden loss of motive power, especially in busy intersections. This pattern of engine issues may be a consideration for used car buyers assessing the reliability of this model.
Owner complaints15
EXTERIOR LIGHTING
Owners report several issues with the exterior lighting on the 2023 Toyota Corolla Cross, primarily involving poor headlight and taillight performance. Complaints frequently mention inadequate headlight illumination, with dark spots or shadows affecting visibility, particularly on low beam, and some owners note this defect at very low mileage. Taillights are described as dim or poorly positioned, making the vehicle less visible at night, which has led to near rear-end collisions. Some vehicles also have non-functional fog lights due to a missing relay from the factory. These lighting issues are noted by owners to pose potential safety risks, especially in low visibility conditions.
Owner complaints12
UNKNOWN OR OTHER
Owners of the 2023 Toyota Corolla-Cross frequently report issues related to the vehicle's start/stop system and electronic warning lights. Symptoms include the vehicle shutting off unexpectedly while driving or when stopped at red lights, often accompanied by warning messages about low steering power and prompts to restart the engine. These issues commonly occur when the vehicle has low mileage, with some reports mentioning problems as early as 300 miles. Additionally, several complaints involve the car's multimedia system requiring a potentially insecure app, and roof racks secured with double-sided tape failing. These problems pose safety risks such as loss of control and distraction while driving.
Owner complaints9
AIR BAGS
Owners of the 2023 Toyota Corolla-Cross report issues primarily related to airbag non-deployment during crashes, with three incidents involving crashes and two resulting in injuries. Complaints frequently mention that airbags failed to deploy in severe collisions, leaving occupants unprotected. Additionally, multiple owners describe receiving recall notices about defective airbags, particularly affecting the front passenger side, with some indicating no available fix at the time of reporting. These issues arise shortly after purchase, often within months, and have significant safety implications, as evidenced by the crashes and injuries reported. Buyers should be aware of potential unresolved airbag recalls and the importance of verifying repair status before purchase.
Severity signals: 3 crash, 0 fire, 2 injury reports
Owner complaints8
POWER TRAIN
Owners report that the 2023 Toyota Corolla Cross frequently experiences issues with the auto stop/start feature, which intermittently fails to restart the engine after stopping. Common symptoms include the vehicle stalling at traffic lights or in stop-and-go traffic, with dashboard warning lights such as "engine power low" and "check engine" appearing. These incidents often require drivers to manually restart the vehicle by shifting into park, leading to potential safety risks, especially in traffic. Complaints typically arise within the first few months of ownership, with mileage often around 3,000. This pattern of malfunction poses a significant inconvenience and potential hazard for drivers, particularly in busy or adverse weather conditions.
Owner complaints6
SERVICE BRAKES
Owners report several issues with the 2023 Toyota Corolla Cross's braking system. Multiple complaints describe the brake pedal becoming hard and unresponsive during deceleration, particularly at low to moderate speeds, with some owners needing to apply significant force or repeatedly press the pedal to regain braking function. Additionally, there are instances where the vehicle stalls and fails to restart after the auto stop/start feature engages, particularly in rainy conditions with the wipers on. These issues tend to occur at relatively low mileages, around 1,000 miles in some cases. Safety implications include the risk of delayed stopping, which could lead to near-collisions, as described by owners.
Owner complaints3
FORWARD COLLISION AVOIDANCE
Owners report issues with the forward collision avoidance systems in the 2023 Toyota Corolla Cross, including unexpected system malfunctions and false activations. Complaints frequently mention warning messages such as "System Malfunction - Contact Dealer" and "Secondary Collision Brake System Malfunction" appearing while driving, with one owner noting this occurred at approximately 2,800 miles. Another owner describes the automatic braking system engaging abruptly when a pedestrian was 25 feet away, leading to an injury and recurring issues that could not be duplicated by the dealer. Additionally, adaptive cruise control is reported to fail in detecting vehicles in rainy conditions, requiring manual intervention to prevent collisions. These issues, particularly the unexpected braking and failure to detect other vehicles, have potential safety implications for drivers and pedestrians.
Severity signals: 0 crash, 0 fire, 1 injury reports
Owner complaints2
VISIBILITY
Owners of the 2023 Toyota Corolla Cross report issues with the sunroof glass shattering unexpectedly. Complaints frequently mention a loud noise, described as a shattering or gunshot sound, followed by the discovery of shattered or fractured sunroof glass. These incidents occur at mileage as low as 2,500 and around 12,000 miles. No crashes or injuries are reported, but the sudden shattering poses a potential safety risk due to the distraction and presence of glass inside the vehicle. Prospective buyers should be aware of these reports and consider inspecting the sunroof condition closely.
