Owners have reported 1 crash and 2 injuries to NHTSA for the 2020 Nissan Murano. These are unverified owner reports, not confirmed defect rates.
Owner complaints10
UNKNOWN OR OTHER
Owners of the 2020 Nissan Murano frequently report issues with the vehicle's glass components, particularly the sunroof and rear window, which they describe as unexpectedly shattering or exploding while driving. These incidents often occur at highway speeds, with glass fragments entering the cabin and posing potential injury risks. Additionally, some owners experience problems with the automatic emergency braking system, which they report as activating without warning or obstacles, leading to sudden stops and potential whiplash. Complaints typically arise within the first few months of ownership, with some vehicles having as few as 1,100 miles. These issues present safety implications, including the risk of injury from shattered glass and sudden braking, which could lead to loss of control.
Severity signals: 0 crash, 0 fire, 1 injury reports
Owner complaints7
FORWARD COLLISION AVOIDANCE
Owners report that the 2020 Nissan Murano's forward collision avoidance system frequently activates unexpectedly, causing the vehicle to brake suddenly without any apparent obstruction. Complaints often describe this occurring under overpasses or on highways, with speeds ranging from 30 to 50 MPH. Multiple owners mention that their vehicles have been inspected by dealers, but no defects or error codes are found, leaving the issue unresolved. These unexpected braking incidents pose safety risks, particularly in traffic, as they can lead to abrupt stops that may result in rear-end collisions. Buyers considering this vehicle should be aware of these reported issues, as they may affect driving confidence and safety.
Owner complaints4
STEERING
Owners of the 2020 Nissan Murano frequently report issues related to the steering system. Common symptoms include difficulty in turning the wheel and loud noises, such as clunking, when steering. Some complaints highlight unresolved steering defects that are similar to those described in existing recall campaigns, though affected owners state their vehicles are not included in these recalls. Reports indicate these issues can arise with vehicles around 62,000 miles, suggesting potential premature component wear. The symptoms described could imply safety risks, such as steering instability or loss of control, which are important considerations for potential buyers.
Owner complaints4
SERVICE BRAKES
Owners of the 2020 Nissan Murano report issues primarily related to the service brakes, with multiple complaints describing unintended braking events. Specifically, two owners report the automatic emergency braking system activating without any obstacles present, causing the vehicle to stop suddenly. These incidents occur at speeds around 25 MPH, and one owner notes that the issue recurred shortly after a dealer inspection found no faults. Another complaint involves a grinding noise when the brakes are applied, with the owner expressing concerns about potential safety risks. The mileage at which these issues occur varies, with one report at approximately 18,000 miles. Safety implications include the potential for rear-end collisions due to unexpected braking.
Owner complaints3
POWER TRAIN
Owners of the 2020 Nissan Murano report issues primarily related to the power train, with specific complaints about transmission hesitation and unintended acceleration. One owner describes a delay of 2-3 seconds when accelerating, which they find concerning. Another owner reports a severe incident where the vehicle unexpectedly lurched forward while parking, resulting in a crash and injury. Additionally, there are reports of the vehicle rolling forward despite being in park, though this issue occurs intermittently and has not been diagnosed. These incidents suggest potential safety risks, including loss of vehicle control and crash involvement.
Severity signals: 1 crash, 0 fire, 1 injury reports
Owner complaints2
SEAT BELTS
Owners report issues with the seat belts in the 2020 Nissan Murano, specifically noting that the seat belt latches are starting to stick and may not latch properly. Complaints frequently mention difficulty in pulling the seatbelt to latch, indicating a potential sticking mechanism. These issues are described without specific mileage ranges or timelines, suggesting they may occur at various points in the vehicle's use. There are no reports of crashes, fires, or loss of control associated with these seat belt problems, but the inability to secure a seat belt properly could have safety implications. Used car buyers should be aware of this potential issue and consider checking the seat belt functionality during inspection.
Owner complaints2
EXTERIOR LIGHTING
Owners of the 2020 Nissan Murano report issues with the headlight assemblies, particularly involving moisture intrusion. Complaints frequently mention that moisture entering the headlight units leads to headlight failure, which is identified as a visibility hazard. Symptoms include a "Headlight System Error" displayed on the dashboard and the need for headlight replacement, with costs exceeding $2,200 in some cases. The reported failures occur at varied mileages, with one at 28,800 miles and another at 84,000 miles, suggesting no specific mileage pattern. Safety implications include reduced visibility due to headlight outages, but no crashes or injuries are reported.
Owner complaints2
SUSPENSION
Owners report issues with the suspension of the 2020 Nissan Murano, particularly involving the rear shocks and overall vehicle stability. Complaints frequently mention defective rear shocks that have caused uneven tire wear, with one owner noting tire damage at approximately 35,000 miles. Another owner describes the vehicle becoming wobbly at highway speeds, especially after encountering road imperfections like potholes, with the issue appearing around 19,000 miles. This wobbliness is significant enough to pose a safety risk, as one owner nearly experienced a collision with a bridge barrier. These reports suggest potential safety implications due to the loss of vehicle control at higher speeds.
Owner complaints2
VISIBILITY/WIPER
Owners of the 2020 Nissan Murano report issues related to the sunroof and hood design affecting visibility. One complaint describes an unexpected sunroof explosion, noting an explosive noise followed by glass falling into the vehicle, leading to skin irritation and damage to the vehicle's interior and exterior. Another owner highlights a design issue where the rear lip of the hood reflects sunlight into the driver's eyes under certain conditions, creating a hazardous glare. These issues do not specify a mileage range but indicate potential safety implications, such as driver distraction or injury from falling glass. Buyers considering this model may want to inspect the sunroof and assess the hood's reflection under various lighting conditions.
