Owners have reported 12 crashes, 2 fires and 8 injuries to NHTSA for the 2019 Mazda 5. These are unverified owner reports, not confirmed defect rates.
Owner complaints90
ENGINE
Owners of the 2019 Mazda CX-5 frequently report issues with cracked cylinder heads, often leading to significant oil leaks. These leaks are commonly described as causing smoke and a burning oil smell, with some instances of oil leaking onto the exhaust manifold, posing a potential fire hazard. Complaints typically emerge around 30,000 to 78,000 miles. Symptoms include the presence of smoke, burning smells, and oil puddles under the vehicle. There are no reports of crashes, but the potential for engine fires is noted as a safety risk. Buyers should be aware of these issues, particularly in models without turbo engines, as repairs are costly and may not be covered under existing warranty extensions.
Severity signals: 0 crash, 1 fire, 0 injury reports
Owner complaints48
ELECTRICAL SYSTEM
Owners report frequent issues with the infotainment system in the 2019 Mazda 5, particularly involving "ghost touch" malfunctions where the touchscreen registers unintended inputs. These symptoms include random changes to settings, initiating phone calls, and altering navigation routes, which are highly distracting while driving. Complaints often indicate that these issues develop around 60,000 to 80,000 miles. Additionally, one report involves an electrical fire originating in the passenger door speaker components, and there are mentions of electrical system failures leading to crashes. Buyers should be aware of these potential safety implications and the costs associated with repairs, as some dealerships charge substantial fees for diagnosis and fixes.
Severity signals: 2 crash, 1 fire, 1 injury reports
Owner complaints40
UNKNOWN OR OTHER
Owners of the 2019 Mazda 5 frequently report issues with the infotainment system, specifically "ghost touch" problems where the screen registers phantom inputs, changing settings, adjusting volume, and disconnecting navigation or phone functions without user input. These issues are described as highly distracting and occur sporadically, with some owners noting they began around 50,000 to 60,000 miles. Additionally, there are reports of oil leaks due to cracked cylinder heads, leading to burning smells and smoke, posing potential safety risks. A few owners also mention incidents involving the vehicle's automatic braking system causing unexpected stops, and one report describes a sunroof explosion. These complaints suggest potential safety implications, including loss of vehicle control and distraction while driving.
Severity signals: 0 crash, 0 fire, 1 injury reports
Owner complaints39
POWER TRAIN
Owners report that the 2019 Mazda CX-5 frequently experiences issues with cracked cylinder heads, leading to oil leaks, particularly from the cylinder head area, often around the exhaust manifold. Symptoms commonly described include a burning oil smell, visible smoke, and oil pooling on the engine and exhaust components, with some cases resulting in noxious fumes entering the cabin. These issues are typically noted around 35,000 to 96,000 miles. Safety implications include potential fire hazards due to oil contacting hot surfaces and the risk of engine stalling or failure, which may lead to crashes. Additionally, there are reports of transmission malfunctions, which can cause the vehicle to stall or lose power, contributing to collisions and injuries.
Severity signals: 3 crash, 0 fire, 3 injury reports
Owner complaints10
AIR BAGS
Owners of the 2019 Mazda 5 frequently report issues with the airbag warning light illuminating intermittently, often without clear resolution after diagnostic checks. Complaints commonly describe symptoms such as the airbag warning light activating while driving or spontaneously deploying airbags without a collision. Reports indicate these issues can occur at various mileage points, including as early as 151 miles and around 38,000 miles. One complaint involves a crash where the airbags failed to deploy, highlighting potential safety risks. Additionally, some owners mention concerns about potential design flaws related to the wire harness, which may lead to airbag system malfunctions.
Severity signals: 1 crash, 0 fire, 0 injury reports
Owner complaints9
FUEL/PROPULSION SYSTEM
Owners of the 2019 Mazda 5 frequently report issues with the fuel pump, with failures occurring around 60,000 to 67,000 miles. Common symptoms include engine stalling, inability to start, and loss of power, often without prior warning lights. Some owners mention that their vehicles are not covered by existing recalls despite experiencing similar issues, leading to significant repair costs. Safety implications are noted, as sudden stalling could increase the risk of a crash. Additionally, there are reports of the fuel low level light malfunctioning, potentially causing the vehicle to run out of fuel unexpectedly.
Owner complaints9
SERVICE BRAKES
Owners report recurring issues with the automatic braking system in the 2019 Mazda 5, with multiple instances of the vehicle unexpectedly braking or coming to a stop without warning. Complaints frequently mention dashboard warnings such as "Brake System Malfunction" and "Smart Brake System Malfunction," often accompanied by the vehicle shaking or losing acceleration. These incidents occur at various speeds and locations, including highways and city roads, and sometimes lead to near-collisions or actual crashes. Several owners describe these problems arising shortly after acquiring the vehicle, with one reporting the issue within a day of purchase. The described malfunctions pose significant safety risks, including potential rear-end collisions due to sudden stops.
Severity signals: 1 crash, 0 fire, 0 injury reports
Owner complaints8
VEHICLE SPEED CONTROL
Owners of the 2019 Mazda CX-5 frequently report issues with vehicle speed control, particularly involving unexpected deceleration. Several complaints describe sudden braking or loss of acceleration while using the radar cruise control, often when attempting to pass or merge with traffic, with speeds dropping significantly, sometimes to as low as 20 mph. These incidents occur at various mileages, with some reports around 17,000 miles. A few owners mention the car accelerating on its own from a stop or revving excessively when idling. Safety concerns arise as these issues can happen in traffic, potentially leading to hazardous situations, though no crashes or injuries are reported in the complaints.
Owner complaints8
STEERING
Owners of the 2019 Mazda 5 report several steering-related issues, with some experiencing power steering malfunctions that lead to a loss of control. Symptoms frequently include violent jerking of the steering wheel, unexpected acceleration, and warning lights for power steering and safety systems. Complaints often involve the vehicle's sensors, with some instances leading to crashes, such as an incident involving sudden acceleration into a townhouse. These issues appear to occur at various mileages, sometimes shortly after purchase, highlighting potential safety implications for prospective buyers.
Severity signals: 1 crash, 0 fire, 0 injury reports
Owner complaints8
FORWARD COLLISION AVOIDANCE
Owners of the 2019 Mazda 5 report frequent issues with the forward collision avoidance system, with multiple complaints describing unexpected and aggressive automatic braking. Symptoms include sudden deceleration without any obstruction present, particularly at highway speeds or during lane changes, which has led to near-miss rear-end collisions. One incident involved a crash due to the system's failure to allow immediate acceleration after braking. Complaints often mention these issues occurring in vehicles with mileage ranging from 7,000 to 15,000 miles. These reports highlight potential safety risks, including loss of control and increased likelihood of collisions, which prospective buyers should consider.
Severity signals: 1 crash, 0 fire, 0 injury reports
