The 2023 KIA Soul has good reliability. There are 4 recalls and 45 owner complaints on file for the 2023 KIA Soul. Severity signals include 4 crash-related complaints and 1 fire-related complaint. The most commonly reported problem areas are: Electrical System (9), Steering (7), Unknown Or Other (7).
Soul reliability snapshot
77/100
Latest model-year reliability score
4.5/5
RepairPal rating (high)
$437
Avg annual repair cost vs $466 category avg
#3/7
Ranking in subcompact SUVs · better than 57% of peers
Data sourced from Auto Reliability Index, aggregating NHTSA recalls, owner complaints, and RepairPal repair-cost records.
Used-car research
Research the KIA Soul before checking the VIN
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Owner-reported problem categories from NHTSA complaint filings. Counts reflect complaints per category for the most-recent model year on file.
Electrical System9
Steering7
Unknown Or Other7
Engine5
Air Bags4
Power Train4
Pre-purchase inspection checklist for the 2023 KIA Soul
Hands-on checks distilled from real NHTSA complaint patterns and recall histories. Bring this list to a test drive or mechanic inspection.
☐Test steering for unexpected jerking or locking
☐Check engine for unusual noises or stalling
☐Inspect instrument panel for blank or malfunctioning displays
☐Verify headlight effectiveness at night
☐Ensure parking brake holds vehicle securely
☐Test lane assist and collision avoidance systems for proper function
☐Check for any unresolved recall repairs
What owners reported
2023 KIA Soul owner complaints in detail
Owners have reported 4 crashes, 1 fire, 14 injuries and 1 death to NHTSA for the 2023 KIA Soul. These are unverified owner reports, not confirmed defect rates.
Owner complaints9
ELECTRICAL SYSTEM
Owners report several electrical issues with the 2023 Kia Soul, primarily involving the instrument panel and dashboard warnings. Common symptoms include the instrument panel becoming inoperable or going blank, and frequent error notifications related to safety and driver assist systems. These issues often occur at various mileages, with some complaints emerging as early as 950 miles. Safety implications are noted, including one instance where a vehicle rolled backward despite being in park, resulting in an injury. Buyers should be aware of these potential electrical system malfunctions, which can affect both vehicle operation and safety features.
Owners of the 2023 KIA Soul report several issues related to vehicle functionality and safety. Common failure patterns include problems with the infotainment system, such as the radio and hands-free dialing becoming non-functional, and unexpected vehicle behaviors like sudden unintended acceleration (SUA), which has resulted in a crash and injury. Complaints frequently mention dashboard warning lights related to the ABS and camera systems, causing the vehicle to enter limp mode. Additionally, there are reports of the driver's door opening while the vehicle is in motion, which is described as a potential safety concern. These issues are reported at varying mileage, with one vehicle experiencing problems after only 2,500 miles and another just three months into ownership.
Owners report several steering-related issues with the 2023 Kia Soul, primarily involving unintended steering movements and loss of steering control. Complaints frequently mention the steering wheel jerking or pulling sharply in one direction, sometimes coinciding with the lane assist feature malfunctioning. These incidents often occur at low to moderate speeds and can result in crashes, with one report detailing a collision with trees and another describing a near miss with a ditch. The reported issues occur across a range of mileages, from as low as 100 miles to around 17,000 miles. The safety implications are significant, with reports of injuries and a vehicle being deemed a total loss.
Owners report several engine-related issues with the 2023 KIA Soul. Commonly noted symptoms include engine stalling and loss of motive power while driving, often without any warning lights. Some owners describe severe engine failures, such as pistons shooting out or needing complete engine replacements, with these incidents occurring at mileages ranging from approximately 5,800 to 20,000 miles. A few reports also mention difficulties with vehicle control, such as being unable to reverse or turn, which could have safety implications in traffic situations. These issues suggest potential reliability concerns for prospective buyers, particularly regarding engine performance and vehicle control.
Owner complaints4
AIR BAGS
Owners report issues with the airbag system in the 2023 Kia Soul, primarily involving faulty airbag deployment. One complaint details the steering wheel airbag exploding upon minor impact without fully deploying or making contact with the driver, while other airbags did not deploy at all. Another owner describes intermittent system errors, including airbag system failure warnings, which occur at various speeds and have not been resolved despite multiple dealership visits. These issues are reported in vehicles with less than 5,000 miles and can be distracting and concerning for drivers. Safety implications include potential inadequate protection during collisions due to airbag malfunctions.
Owner complaints4
POWER TRAIN
Owners of the 2023 Kia Soul report issues primarily related to the power train, with some noting problems following a recall repair for the electric oil pump controller. Common symptoms include unintended activation of cruise control and intermittent activation of Lane Keep Assist. One report describes a delay in the fuel gauge reading after refueling. Mileage at the time of these issues is reported around 33,000 miles. Additionally, there is a serious incident involving a crash and fire, resulting in 10 injuries, although further details are not provided. Buyers should be aware of these issues and verify if recall repairs have been completed.
Owners of the 2023 KIA Soul report issues with the vehicle's exterior lighting, specifically the headlights. Complaints frequently mention a problematic headlight beam pattern that makes the vehicle almost undrivable at night, with some owners describing the headlights as less effective than daytime running lights or even flashlights. These issues reportedly occur from the time the vehicle is received, with no resolutions found after visits to dealerships. The inadequate lighting is described as particularly dangerous in low visibility conditions, such as rain or poorly lit roads, leading to concerns about the potential for accidents due to reduced road visibility. Multiple owners have not had their vehicles inspected by the manufacturer, and the problem is associated with a new headlight design for the 2023 model year.
Owner complaints2
SERVICE BRAKES
Owners of the 2023 Kia Soul report issues with the service brakes that include unexpected deceleration and activation of brake and hazard lights, particularly when accelerating from a stop. This problem tends to recur even after restarting the vehicle. Additionally, some owners describe incidents where the manual parking brake disengages on its own after being applied, potentially leading to vehicle rollaway if the car is not in park. These issues are reported with vehicles having less than 1,000 miles, indicating early occurrence. Safety implications include potential loss of control and vehicle movement when parked, which may concern prospective buyers.
2023 Soul recalls (4)
Every NHTSA safety recall logged against the 2023 Soul. A VIN check confirms whether any recall remains unrepaired on a specific vehicle.
AIR BAGSNHTSA 23V830000Dec 22, 2023
Kia America, Inc. (Kia) is recalling certain 2023 Soul and 2024 Seltos vehicles. Due to a manufacturing error, the side curtain air bags may deploy unexpectedly.
Consequence: An air bag that deploys unexpectedly can increase the risk of injury or crash.
Remedy
Dealers will inspect and replace both side curtain air bag modules as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC289.
ENGINE AND ENGINE COOLINGNHTSA 25V099000Feb 17, 2025
Kia America, Inc. (Kia) is recalling certain 2021-2023 Seltos and Soul vehicles. The piston oil rings may have been manufactured incorrectly, which can result in engine damage.
Consequence: Engine damage can cause a vehicle stall or fire, increasing the risk of a crash or injury.
Remedy
Dealers will inspect and replace the engine as necessary, free of charge. Dealers will also install piston-ring noise sensing system (PNSS) software, free of charge. Owner notification letters were mailed April 4, 2025. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC336.
POWER TRAINNHTSA 23V531000Jul 31, 2023
Park outside until repaired
Kia America, Inc. (Kia) is recalling certain 2023 Soul, Sportage, and 2023-2024 Seltos vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump to overheat.
Consequence: An electric oil pump assembly that overheats increases the risk of a vehicle fire.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect and replace the electric oil pump controller, as necessary, free of charge. Owner notification letters are expected to be mailed September 28, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC275.
ELECTRICAL SYSTEMNHTSA 23V298000Apr 26, 2023
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
Consequence: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
Used-market value
2023 KIA Soul resale snapshot
69.5%estimated value retained after 5 years
355listings in the model-level benchmark
Listing benchmarks establish a market range; trim, mileage, condition, title history and prior damage determine what one vehicle is worth.
The 2023 KIA Soul demonstrates above-average reliability, scoring notably higher than the segment average. It benefits from a facelift year, which typically reflects incremental improvements. However, the data indicates a moderate number of complaints, with issues spread across various categories, including electrical systems and steering, suggesting no single dominant problem area.
The recall count is elevated, which implies some concerns that required manufacturer intervention, though not excessively high for a newly refreshed model. Overall, the distribution of issues and the recall frequency suggest a generally solid vehicle with some areas that may require attention.
In summary, the 2023 KIA Soul offers a solid reliability profile with moderate buyer risk, indicating it is a reasonable choice for those seeking a dependable vehicle in its class.
What you get in a 2023 Kia Soul report
✓Available title brand history
✓Odometer readings & rollback detection
✓Accident & damage records
✓Auction sales with photos
✓Open safety recalls
✓Theft & stolen vehicle check
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2023 Kia Soul — Frequently asked questions
Is the 2023 Kia Soul reliable?
The 2023 KIA Soul demonstrates above-average reliability, scoring notably higher than the segment average. It benefits from a facelift year, which typically reflects incremental improvements. However, the data indicates a moderate number of complaints, with issues spread across various categories, including electrical systems and steering, suggesting no single dominant problem area.
How many recalls does the 2023 Kia Soul have?
4 NHTSA safety recalls have been issued for the 2023 Kia Soul. A VIN check confirms whether any remain unrepaired on a specific vehicle.
What are the most common 2023 Kia Soul problems?
The most-reported 2023 Kia Soul problem areas are: Electrical System (9), Steering (7), Unknown Or Other (7).
Should I run a VIN check on a 2023 Kia Soul?
Yes. A VIN report verifies title brands, odometer history, accident records, and recall completion on a specific 2023 Kia Soul, complementing the model-year reliability data on this page.