Owners have reported 3 crashes, 2 fires and 6 injuries to NHTSA for the 2020 Dodge Durango. These are unverified owner reports, not confirmed defect rates.
Owner complaints18
EXTERIOR LIGHTING
Owners of the 2020 Dodge Durango frequently report issues with water intrusion in the rear "racetrack" taillight assembly, leading to premature failure of the LED lights. Symptoms commonly described include the complete or partial failure of taillights, license plate lights, and backup lights, often resulting in diminished rear visibility at night. This problem appears to affect vehicles as early as 41,000 miles and may require costly replacements. Additionally, complaints highlight a sharp edge on the rear taillights that has caused injuries, with at least three injuries reported. These issues may pose safety risks, such as reduced visibility and potential for injury, which prospective buyers should consider.
Severity signals: 0 crash, 0 fire, 3 injury reports
Owner complaints10
POWER TRAIN
Owners of the 2020 Dodge Durango frequently report issues with the power train, particularly involving transmission failures and shifter control module defects. Common symptoms include hard shifting, failure to accelerate, and service messages on the instrument panel. These issues typically arise between 20,000 and 91,000 miles. Some complaints involve crashes, with two incidents resulting in injuries when vehicles unexpectedly rolled away after being put in park. Potential buyers should be aware of these recurring transmission problems and the associated safety risks.
Severity signals: 3 crash, 0 fire, 2 injury reports
Owner complaints7
ELECTRICAL SYSTEM
Owners of the 2020 Dodge Durango frequently report issues with the electrical system, including problems with the racetrack lighting on the tailgate, which can lead to non-functional tag lights. Multiple complaints highlight faults with the Totally Integrated Power Module (TIPM), including a melted fuse and crank no start issues, occurring repeatedly. One report describes a fire incident when the vehicle was auto-started, resulting in the total loss of the vehicle at approximately 11,200 miles. Additionally, there are mentions of unintended vehicle start from key fob button presses and compromised airbag systems due to a faulty driver-side seat wire harness. These issues suggest potential safety implications, such as fire risk and compromised safety features, which are important considerations for prospective used car buyers.
Severity signals: 0 crash, 1 fire, 0 injury reports
Owner complaints5
ENGINE
Owners of the 2020 Dodge Durango frequently report issues related to engine performance and oil leakage. Common symptoms include engine oil filter housing leaks, which lead to oil pooling on top of the engine, potentially posing a fire risk. Additionally, multiple owners experience significant power loss and engine shaking under heavy load or high RPM, often accompanied by a check engine light and a malfunctioning auto start-stop feature. These issues sometimes occur during critical driving situations, such as highway passing, raising safety concerns. Complaints do not consistently mention specific mileage ranges, but the problems seem to persist beyond the warranty period.
Owner complaints5
UNKNOWN OR OTHER
Owners of the 2020 Dodge Durango report issues primarily related to the vehicle's infotainment system and software functionality. Complaints frequently mention that the infotainment system, including the backup camera, malfunctions following a battery replacement. Additionally, there are reports of software defects where the vehicle does not alert the driver if the car is left running after exiting with the key fob, posing potential safety risks if parked in enclosed spaces. Another complaint notes a warning light for airbag issues on a government fleet vehicle. While specific mileage ranges are not consistently mentioned, these issues seem to occur after some use of the vehicle. Safety implications are noted, particularly regarding the lack of an alert for the running engine, which could lead to carbon monoxide risks in enclosed areas.
Owner complaints4
STEERING
Owners of the 2020 Dodge Durango report steering-related issues, with complaints frequently mentioning power steering malfunctions and steering column defects. Symptoms include the steering wheel locking while driving, steering column rubbing against brake lines, and sudden loss of electric power steering, often accompanied by warning messages. These issues are reported at varying mileages, from as low as 170 miles to over 80,000 miles. Safety implications are significant, as multiple complaints describe the vehicle becoming difficult or impossible to steer, which can lead to potential collisions. Buyers should be aware of these steering issues, especially regarding the possibility of power steering failure in new or used models.
Owner complaints3
AIR BAGS
Owners of the 2020 Dodge Durango report issues related to the airbag system, with complaints frequently mentioning problems with the passenger active headrest and seatbelt sensors. One owner describes the passenger active headrest unexpectedly deploying without any impact. Another common issue involves the driver's seatbelt buckle failing to register as buckled, which leads to persistent warning chimes and the airbag system being disengaged unless downward pressure is applied to the seatbelt. Additionally, some drivers experience the seatbelt and airbag indicator chimes activating even when all seatbelts are properly fastened. These issues are reported to occur without specific mileage or timeline patterns, and they highlight potential safety implications due to the airbag system's compromised functionality.
Owner complaints2
SEAT BELTS
Owners of the 2020 Dodge Durango report issues with the seat belts, specifically involving retraction and fastening difficulties. One common problem is the driver side seat belt not retracting automatically, requiring manual intervention to roll it back up. Another issue involves improper assembly of the seat belt, making it difficult to fasten without the belt twisting. These problems do not specify mileage ranges or timelines. Safety implications include potential malfunction or difficulty in securing the seat belt, which could compromise passenger safety in the event of an accident.
Owner complaints2
VEHICLE SPEED CONTROL
Owners report issues with the 2020 Dodge Durango's vehicle speed control, including unintended acceleration and delayed response when attempting to accelerate. Complaints frequently mention the vehicle accelerating on its own, even when the driver is not pressing the accelerator, and difficulty in stopping the vehicle despite applying the brakes. One owner describes the vehicle accelerating from 42 mph to 65 mph without input, while another mentions the cruise control behaving as if it were engaged without being activated. These problems occur both shortly after purchase and at higher mileages, such as 26,750 miles. Safety implications include the potential for loss of control, as owners report needing to take evasive actions to avoid other vehicles.
