Toyota Highlander vs Mazda CX-9

Verdict: Toyota Highlander vs Mazda CX-9

The Mazda CX-9 edges ahead in reliability with an average score of 76/100 compared to the Toyota Highlander's 73/100. Despite the Highlander's lower owner complaint rate of 5.8 per 10,000 sold, it has faced significantly more recalls, 66 over nine years, compared to the CX-9's six over six years. The Highlander offers a slightly lower estimated annual repair cost at $489 versus the CX-9's $539. However, the CX-9's fewer recalls and higher reliability score suggest a more dependable choice for those prioritizing fewer manufacturer issues.

Reliability problem analysis

The Toyota Highlander exhibits a higher total complaint volume than the Mazda CX-9, with significant issues in the power train and air bags, where it has 485 and 162 complaints respectively, and a notable 41 crash-linked airbag incidents. In contrast, the Mazda CX-9's most frequent problem lies with the engine, accounting for 95 complaints, but it has fewer airbag issues, though all four complaints are crash-linked. The Highlander also shows a concerning pattern in service brakes with 179 complaints, 10 of which are crash-linked, whereas the CX-9 has only 11 complaints in this category. Overall, while both vehicles have areas requiring attention, the Highlander's higher volume of crash-linked airbag and brake complaints suggests a more pressing safety concern.

Which one to buy

If you prioritize low running costs and minimal repair frequency, the Toyota Highlander might be your best bet. With an estimated annual repair cost of $489 and a lower repair frequency of 0.3 times per year, it offers potential savings over time. While its reliability score is slightly lower at 73 compared to the Mazda CX-9, the Highlander has fewer owner complaints per 10,000 sold (5.8) and a slightly higher major repair risk of 13%. However, it has a significant number of recalls, which could be a concern.

If reliability and fewer recalls are your top priorities, consider the Mazda CX-9. It boasts a higher reliability score of 76 and only 6 total recalls, suggesting fewer manufacturer-related issues. Despite a higher annual repair cost of $539 and a repair frequency of 0.6 times per year, the CX-9 has a lower major repair risk of 10%. Keep in mind its higher owner complaint rate, but if recalls are a deal-breaker for you, this might be the right choice.

Cost of ownership

The Toyota Highlander and Mazda CX-9 have distinct differences in maintenance and repair costs. The Highlander has an annual repair cost of $489, which is $50 less than the CX-9's $539. Over five years, this results in a $250 saving. The Highlander also has a lower repair frequency, with 0.3 visits per year compared to the CX-9's 0.6 visits, suggesting fewer disruptions for repairs. However, the Highlander carries a 13% risk of major repairs, slightly higher than the CX-9's 10%.

For cost-conscious buyers, the Highlander offers better value with its lower annual costs and less frequent repair visits, despite a marginally higher major repair risk.