Ford Explorer vs Mazda CX-9

Verdict: Ford Explorer vs Mazda CX-9

The Mazda CX-9 outshines the Ford Explorer in reliability, with a higher average reliability score of 76/100 compared to the Explorer's 67/100. The CX-9's lower estimated annual repair cost of $539 versus the Explorer's $732 further underscores its reliability advantage. While the Mazda has a higher owner complaint rate at 15 per 10,000 sold, the Explorer's significantly higher recall count of 117 over nine years compared to the CX-9's six recalls in six years highlights a key differentiator in long-term dependability. Despite both models sharing common issues like power train and electrical system problems, the CX-9's overall metrics position it as the more reliable choice for midsize SUV buyers.

Reliability problem analysis

The Ford Explorer shows a significantly higher volume of complaints across multiple categories, with the most notable issues in the power train (618 complaints) and structure (413 complaints), both of which have a notable number of crash-linked incidents, particularly in the power train with 12 such reports. Additionally, the Explorer's service brakes category also presents concern with 11 crash-linked complaints. In contrast, the Mazda CX-9's most prevalent issue lies with the engine, accounting for 95 complaints, yet it maintains a relatively low number of crash-linked incidents across issues. However, the CX-9's air bags category, though only comprising 4 complaints, is entirely crash-linked, which could indicate a critical safety concern despite the low frequency of reports.

Which one to buy

If you prioritize reliability and lower running costs, the Mazda CX-9 is your best bet. With a reliability score of 76/100 and only six recalls, it stands out as a dependable option. The estimated annual repair cost is $539, making it more affordable to maintain compared to the Ford Explorer. Additionally, it has a lower major repair risk of 10%, which suggests fewer unexpected expenses over time.

On the other hand, if you value fewer owner complaints per 10,000 sold, the Ford Explorer might appeal to you despite its lower reliability score of 67/100. While it has more recalls at 117, it experiences fewer complaints, with only 6.8 per 10,000 sold. However, be prepared for higher repair costs, averaging $732 annually, and a slightly higher major repair risk of 14%. Choose the Explorer if you can handle the trade-offs for potentially fewer day-to-day issues.

Cost of ownership

Based on industry estimates, the Ford Explorer incurs an annual repair cost of $732, translating to $1,855 more than the Mazda CX-9 over five years. While the Explorer's repair frequency is lower at 0.2 visits per year, its major repair risk is higher at 14% compared to the CX-9's 10%. This suggests that while the Explorer requires fewer trips to the shop, the repairs it does need may be more severe. The Mazda CX-9, with its lower annual repair cost and reduced major repair risk, offers better value for cost-conscious buyers seeking predictable maintenance expenses.