Toyota Highlander vs Mazda CX-90

Verdict: Toyota Highlander vs Mazda CX-90

The Toyota Highlander outshines the Mazda CX-90 in terms of reliability, with an average reliability score of 84/100 compared to the CX-90's 51/100. The Highlander has significantly fewer owner complaints per 10,000 sold at 5.8 versus the CX-90's 111.2, indicating a more consistent performance record. Additionally, the Highlander's estimated annual repair cost is $489, whereas data for the CX-90 is unavailable. Although the Highlander has had more recalls over nine years, the lower complaint rate and repair costs make it the more reliable choice in the midsize SUV segment.

Reliability problem analysis

The Toyota Highlander exhibits a significant number of complaints in the power train category, totaling 485, with 5 linked to crashes, and a notably high number of crash-linked complaints in the air bags category, with 41 incidents. In contrast, the Mazda CX-90 shows a smaller overall complaint volume, with steering issues being the most prevalent at 80 complaints, including 5 crash-linked incidents. While both vehicles face challenges with their electrical systems, the Highlander has more severe issues related to air bags and service brakes compared to the CX-90, which has no category with crash-linked complaints exceeding 5. The Highlander's broader range of problem categories indicates a diverse set of reliability concerns, particularly in safety-critical components, unlike the more focused issue set observed in the CX-90.

Which one to buy

If you prioritize reliability and low running costs, the Toyota Highlander is the better choice for you. With a high reliability score of 84/100, it offers peace of mind and fewer headaches over time. Its estimated annual repair cost is $489, and it has a repair frequency of just 0.3 times per year, making it a cost-effective option. While it has had 66 recalls, the low owner complaints rate of 5.8 per 10,000 sold suggests that most issues are resolved effectively.

On the other hand, if you are drawn to the Mazda CX-90, be aware of its lower reliability score of 51/100 and higher owner complaints rate of 111.2 per 10,000 sold. While it has fewer recalls at 13, the lack of detailed repair cost and frequency data, coupled with significant issues in steering and electrical systems, suggests potential for more frequent and costly repairs. This model may appeal to those who prioritize style or brand preference but be prepared for higher maintenance needs.

Cost of ownership

The Toyota Highlander presents a clear picture with an estimated annual repair cost of $489, averaging 0.3 repair visits per year, and a 13% chance of encountering a major repair. In contrast, Mazda CX-90 lacks specific data, making direct comparisons challenging. However, the Highlander's low repair frequency and moderate major repair risk suggest it is a reliable option for cost-conscious buyers. Over five years, the Highlander's repair costs could total approximately $2,445, providing a predictable expense framework. Without similar data for the CX-90, the Highlander emerges as a potentially better value for those prioritizing maintenance predictability and cost management.